Punctual airline with good service

Air Malta
★★★☆☆
2.8
51.0% of users recommend this
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  • Customer service

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michaeljk's review of Air Malta

“Punctual airline with good service”

★★★★☆

written by michaeljk on 12/05/2013

With airlines these days cutting back on service (but not fares), it is nice to see that Air Malta offers a much more enjoyable old-fashioned style of service!

Flying from London Heathrow to Malta (3 hours 10 minutes) and back again (3 hours 25 minutes), I was very pleasantly surprised by the quality of service. On a relatively short flight, I didn't expect a hot meal to be served, but rather a sandwich or a wrap.

The only downside is that the airline does not offer a complimentary bar throughout the flight. All passengers can enjoy free soft drinks with their meals (including various Coke products) but alcoholic beverages are mostly charged at €2.50. After meal service, soft drinks are charged at €1.00. Still water, sparkling water, apple juice and orange juice are offered at no additional cost during the flight. Note that on charter flights, charges apply for all drinks all of the time.

Both flights were on time, with the outbound even getting out of Heathrow 20 minutes early. The return left late by about 15 minutes due to congestion in London but it still landed right on time.

With Air Malta being the only full fare airline on the London to Malta route, I will certainly use them again. I prefer not to fly low cost or charter.

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