AXA Sunlife Life Insurance

I would like to comment on the most satisfactory service I received

while reviewing my Sun life over 50's plan. I have held one plan for some

time and receive regular reviews on life cover. Having decided to take out further insurance I found the service provided by Sun life very good. I extended my plan over the phone and the service assistant was very helpful and clear on what could be offered for the money I can afford. I would recommend the Sun life insurance to anyone who is looking for this type of cover.

The customer service I experienced was the best from any finance company in my whole life. The call centre was friendly and helpful, payout was incredibly quick and they approached a difficult situation and time with much care,

I invested £10,000 lump sum in 2005. By 2007 it was worth just £10,189.05. By 2008 it was worth only £8302.02. This company then has the audacity to charge me 3% of what is left to get my own money back, it is an absolute disgrace.

There head office in Tunbridge wells have no idea how to help or whom to ask. 3 times they put me back to the call centre. Who is responsible for this hassle?

AXA Sunlife Life Insurance is incompetent.

Power of Attorney document sent 17th May.

Returned 13th June.

Driving licence(for identification) sent 11th June.

recorded delivery still not returned 25th June.

Telephoning is a waste of time they have a deliberate policy of delaying payments.