Ikea - www.ikea.com

website has bugs so took payment without saying on screen if the order had been received. No order email after several hours. I had paid for next day deliver as urgent. Customer services - wait in a queue for ever and then they say "we don't know if the order will work for 24hrs". I ask for a refund then as I need the item and can re-order it, they won't refund it until they find out of the order exists. So I can't re-order and I might not get my stuff. Bunch of total amateurs and wasted hours of my life. Added to this, they won't call me back to tell me whats going on, I have to call THEM tomorrow and waste a ton more time. Won't use again. Cost me a fortune, and wasted more work time than the order is even worth.

Ordered several kitchen units from the Ikea store. After paying for them, we were told we had to collect them from a collection centre a mile down the road. After being kept waiting for ages, we were given several boxes. I counted the boxes and realised several items were missing. When I asked where the rest of our order was, they said they were out of stock, and they would contact us when they were available. They never contacted us, and it took several months of me phoning and writing letters of complaint before we finally received the items we had paid for. I will not be buying from Ikea again, and would definitely not recommend them.

Do NOT buy anything online for delivery. Waited in all morning, no driver arrived but we received a text stating our order had been delivered!! Phoned IKEA apparently Driver couldn't find address! IKEA has delivered to this address on numerous occasions so it sits on their sat nav system- just a lazy driver who couldn't be bothered on a Sunday to deliver. Heartbroken 4 years old no new bed etc., had arranged for her old cot bed to picked up this morning so no bed for 4 yrs old to sleep in tonight. IKEA could only deliver in 5 days time or maybe at a push tomorrow but IKEA couldn't definitely confirm that; I would have to wait a couple of hours for the next phone call....... We WILL NOT ever purchase from IKEA again. Off to buy a bed from John Lewis their customer service can never be faulted. They care about their customers.

(In my own personal opinion or perception) the place is an absolute dump.

*The staff non existent customer service I've never come across a set of rude, blasé' nonchalant assistants than this place. I used to have to go to Wembley which was the nearest store, when this place opened the staff were all nicey, nicey now they dont give two hoots. Their only concern is surrounding you at the tills to make sure you pay, with security that look like out of Camberwick green (I'm so scared). if I wanted to nick your goods I would go around the other way and just walk out of the entrance.

*The food and the restaurants at 1720 hrs today the place looked like an earthquake, food everywhere staff milling around doing absolutely as little as possible. The Logan berry juice dispenser empty again ! I noticed the staff putting massive portions of fish on plates laughing and joking, then taking them out of the back kitchen doors. The food they served the customers slopped on the plate like food in the military out on exercise, (kids meal = 6 runner beans, 10 chips and a piece of fish that looked like 2 fish fingers stuck together £2). Absolute joke ! dirt. muck and filth all over the restaurant seating area and 1 lady cleaning a central curved carousel table, over and over again. "Obviously waiting for the night time cleaners to do most of the lackeying ?

* Management where are they never see them and they certainly aren't about kicking backsides into work ? it's no wonder the place is so badly run. If this is the way they do things in Sweden which I know for a fact it surely cant be, then things have changed in the land of Volvo and Saab.

I am surprised to be the first customer who is going to leave good review for the service received by this company, but I had ordered online new bed with a mattress as well as some other items for my bedroom, as we just have moved into a new address and so we wanted to furnish our master bedroom with new furniture, but everything was problemfree and what we delivered arrived on time and we like the quality of it.

I ordered a light fitting on=line to be delivered at home, nine pound charge !! as my local store was 20 miles away-what a shambles !, upon completion I was informed that the payment transaction was complete but an acknowledgement could not be confirmed.I did not know if I had paid for it or not or even if the order was in place. On telephoning the 'customer service' I was informed that they were experiencing high call volumes and there was a wait of 20 minutes which turned out to be 45 minutes-disgusting.Upon receipt of goods which were very cheap looking for the fifty pounds i'd paid, I decided I wanted to return it.Yet another phone call I was not looking forward too, after 30 minutes waiting to speak to somebody I gave up ! So today i'm off to the store to return and I vow never to deal with this company again and that if there was a no score rating this company would have achieved it.

My items were delivered but there was something missing, I emailed customer service 3 times and there was no reply at all. I had to pay another £9 delivery to get the missing part. Would avoid at all costs as the shelf we got ended up costing loads more than going to john lewis in the end and john lewis are much better quality.

If you are every considering making an online purchase from IKEA - don't. By far the worst experience I have ever had. I ordered via their website 3 weeks prior to needing the bed and couch for my new apartment, specified the date and then waited. The day of the alleged delivery date came and went and I never received a call to inform me that the date had changed or that a new date had been determined. Finally, I called ikea and when I asked the agent what the point of an estimated delivery date was if they don't even warn you when they arent going to make it she just stopped talking. I finally said 'hello!? anyone there?" to which she responded that I hadnt asked a question she could answer so she just stopped talking. EFFING ridiculous!!!! Then I spoke to her manager who promised to call me the same day with news either way and HE NEVER DID! Finally the next day I called back and spoke to another agent and then his manager and she informed me that the order was scheduled now for JULY 5!!! 7 days after my desired date! Unbelievable!

I am never ordering from IKEA online again. I am telling every one I know on every one I know - IKEA ONLINE IS THE WORST SERVICE EVER.

I ordered a TARVA bed with mattress and underbed storage boxes on 30th May 2014. I printed off the provisional order confirmation from the website and also received a confirmation email with delivery slated for 6th June 2014. From there, it has gone downhill. Although I was advised that "some manual attention" was necessary and I would therefore be contacted within 48 hours, no more communication was received. I also never received the reconfirmation of delivery that is promised within 72 hours of receipt of the order.

When I tried to use the IKEA web site to track my order, the system could not match my email address nor my provisional order number nor my post code to any pending order. I finally called their "call centre" on 4th June. It took me precisely 27 minutes to finally speak to someone who admittedly tried to be very helpful, but could essentially only tell me that yes, they had taken my money, but no, there was no order in the system. After I had provided all pertinent details (including an itemized list of what I had ordered) I was given a reference number and promised a call back within 24 hours, as the matter had been given "priority". Today, 24 hours later, my wife called again to check on any progress. Again, she was told that the appropriate amount had been taken from our debit card, but that there was no order in the system. We are still non the wiser as to when we'll be

A flat pack set of drawers arrived. Opened to find badly damaged side panel and top. Called 'customer service', held the line for about 26 mins. Replacement parts (not the whole thing) sent out. Opened to find side panel damaged again! I think they were second hand parts. Called 'customer services', held the line for about 48 mins!! Whole new set on the way. Remains to be seen if they are ok. Very disappointing.