Mesh Custom built

STAY WELL AWAY FROM MESH COMPUTERS!!

They are horrendous, they are unhelpful, they can't repair your pc when it goes wrong and it WILL go wrong. Your pc WILL come back in worse condition than when you sent it (mine was horribly damaged and full of dust).

You can't get hold of anyone (an hour on hold is common place) READ the forums, they are horror stories about Mesh they are very close to being unlawful. Once they have your money they don't care, please for your own protection STAY WELL AWAY FROM MESH!!

MESH computers are RUBBISH. Their Customer Service is RUBBISH. Their Forum is RUBBISH. You will regret the day you got involved with MESH. In fact, you are better off getting a computer from TESCO's, at least you will be able to take it back and get your money back if it goes wrong.

The only problem we had with Mesh custom built was with the keybord it did not work and after a month of promises to replace the new faulty keybord the only way to get a new one was to contact the credit card company to claim a refund and within 24 hours a new keyboard arrived.

I was pleased with my computer until it broke. It is still within it's 3 year back to base warrantee, but I am still struggling to get Mesh to fix it.

After 8 long (expensive) phone calls to their technical support they had still utterly failed to diagnose the problem I feel. In fact each advisor would ask me to do exactly what the last advisor had already been through with me, so the majority of the time was spent saying 'no I've already done that', 'And that', 'And that...'. Now they have eventually agreed to take it back to base and fix it, but are saying it will cost me £41.13 courier fee to get it back to base.

1)What kind of back to base warrantee does not cover getting the product back to base?

2) It only needs to go back to base because their technical support is so abysmall they can't tell me what is wrong with it over the phone (I am convinced that if they had competant technical support this would be fixed by now).

So - DO NOT buy a computer from Mesh. They do break, and the customer service in my experience have been unhelpful.

I bought a custom built MESH computer as an upgrade from my existing machine. I bought it through their website and decided that I would add the optional Advantage warranty (2 years on site 1 year BTB), and everything went fine, but when I received it and tried to load up a game, the computer would just lock up. I called MESH customer support who emailed me lists of things to try, and links to download new drivers (not a brilliant start for a 1 day old computer), but I tried them anyway and nothing worked. I then called Mesh a second time, and said "what you have told me hasn't sorted the problem", so they sent out an engineer within 5 days who replaced the hard drive and graphics card, and got it up and running.

My experience with MESH has been a good one. I would recommend them to anybody, but I'd also recommend they get the advantage warranty.

Having received my order confirmation and delivery date for a nice deal on an Athlon64 3000+ with 19"TFT for under £500 from Mesh Custom Build computer systems, I was quite pleased that my 14 year old daughters surprise Christmas present was in the bag.

Several days later I noticed by chance that there was a message on the BT answering 1571 service which had been there for a couple of days, asking me to get in touch with Mesh as there was a problem with my details. The problem was sorted over the phone. No email though, which I thought a bit strange for an internet retailer.

What prompted me to write this review however, was when MESH phoned to inform me that the delivery was going to be a day late; It didn't occur to the caller to ask for me, but just happily passed the information on to my daughter who had answered the phone. NICE ONE MESH!!

When I phoned Mesh to point out the error of their ways, I was informed that around 250 customers had been affected by the delay, and so it would have not been viable to send out emails to all of them. Surely an internet trader can sort out a mass mail for such occasions and not be so solely dependent on the phone, and surely at this time of year common sense would tell call operators to be careful who they pass information on to.

As I am reviewing the customer service side to Mesh, I will give everything an average of 5, as the Spec of the machine is good for the money.

I purchased a P4 3.6ghz computer from Mesh last year, and it has broken down 3 times now. I've spoken to customer service about a replacement, and they stated because it's over 28 days old I have no right to a replacement. I paid £1173 for this top end system and it is rubbish. All they do when it goes back is replace the defective parts with secondhand parts, so now I've got a secondhand PC that is worthless.

I would not recommend Mesh computers to anyone. Try ringing Technical Support on their 0870 046 3636 number - they keep you hanging around on the phone for at least 20-30 minutes AT A RATE OF 50P PER MIN, and even cut you off for no apparent reason. You're better off spending your money with PC World; at least they care about their customers.

I was recommended to buy a custom built PC from Mesh, and so far, apart from a power supply problem I had, which Mesh sorted at my home, I have had no problems whatsoever, and I would buy again, although I probably wouldn't need to, as it is a PC that lends itself to ease of upgrading.

Ordered a "Mesh BTO", placing my order by telephone. Salesman was very helpful, and all prices matched exactly those quoted on website. Good so far...

On delivery date, the PC base unit arrived but no monitor - no notice had been given that this would happen. Rang Mesh to be told my chosen monitor was not in stock. Offered an alternative monitor of an equivalent specification. After checking specs and reviews online, I accepted the alternative monitor. However, this then took another week to arrive, so I could not use the new PC for a whole week!

When installing the PC, I noticed that my chosen graphics card (Radeon 9600XT) had not been installed. Instead, an older Radeon 9700 had been installed. Mesh had not informed me this would happen. Comparing specs online revealed that the 9700 would be of equivalent spec to 9600XT, so I reluctantly accepted their choice (I'm not a big games player).

From this experience, I suspect Mesh buy-up stock of old hardware at cheap prices, then use their "...reserve the right to replace items with those of an equivalent value and specification..." type get-out clause to build the old hardware into this year's mid-range PC's - thus saving themselves money by avoiding new-hardware prices. Not impressive.

I will not buy from Mesh again.

I found the heavy criticisms of Mesh only after I placed an order for a Notebook. When I discovered they did not supply an install disk with Windows XP I decided to cancel. The scheduled dispatch date was 17th. March and I sent a recorded delivery cancellation on 7th. March which followed the procedure in their T&Cs to the letter.

I also emailed the salesman the same day and he replied saying he would cancel the order.

Today (18th. March) I received an invoice from Mesh and later I refused to accept delivery of the Notebook.

What goes on at Mesh? Are they totally incompetent or is this a device to take the money off my credit card and hold it for a month or more before issuing a refund. If the latter, what a pathetic company they are. They debited my credit card the day following my order. No sign of a refund yet.

I actually bought a HP Compaq Notebook with which I am delighted - cost more than the Mesh but I feel I'm on solid ground. I would advise others to steer clear of Mesh.

Why did I buy in the first place, very favorable reviews in Computer Buyer (CB) but then Mesh have a huge advert in CB every month.