ICICI Internet Banking www.icicibank.com

Hi Team,

The Newer version of ICICI Internet Banking is not user friendly.

1. Not easy to add to account payee in account.

2. For transaction details

3. Account details like address, phone number etc...

ICICI bank application UI changed and not as appealing as earlier. Some usability issues like:

1) You will not be able to remove panels like My Money from My View.

2) Home page lacks accounts list and earlier, one click on Account Link will take to the default last few transactions. Now need to do many clicks to reach to see the latest transactions

Basically the fonts and other UI features are not good and most of them not like it. There could be an option set to change the view to earlier view or to change to Standard view.

One common issue with the ICICI bank is that - if you select an option as auto-debit for any 3 rd party vendors, ICICI bank itself can not deactivate it. I have personally suffered the pain even after multiple calls, Direct bank visit, plenty of mails.

Naraindrakumar Palani

Hi If you notice in the new interface they are not providing deposit date link which was helpful in the old view to see the interest which you will get for the year and when i asked they say we have to check if we can provide it, i dont understand when it was given in old interface then why cant they give it in new interface. I request all ICICI customers to ask for it then they may give it and that is useful thing since you will come to know how much money you may get if you dont break your FD

when i click on manage goal it shows page with session expired

Their online banking is simply built to frustrate. And their telephone banking crew are a bunch of jokers.

Iwish--Manage goals option always gives session timeout error. Unable to add funds to goals.

Do you people take customers' reviews before launching such an upgrade. It is like irctc now: keeps logging you off and takes forever to load. I wish there was a 0 rating, I would have given it. Appalling, this new interface. Get back the old one please.

its down a lot of the time, whenever any page opens on any browser on any computer it takes a couple of seconds before any of the links work, its impossible to find what you are looking for, there is no list of transactions easily viewable without seeing your statement, there is an insane amount of security for no reason - login password, transaction password, OTP, atm grid values, securecode! it never ends, its such a hassle to pay bills or shop online, sessions keep expiring, right clicks and navigation is not allowed, the design is fresh and new for the 1970s internet, you have to go through 3 pages before you are logged in to your account, it takes ages to link other ICICI products to your own bank account (like credit cards, insurance policies), the frames are not of the correct size for any modern computer's resolution, probably shouldn't use frames in the first place, paying ICICI's own credit card bill is not a straight-forward 'pay amount due' button away - you have to note down the amount and enter it in yourself - all in all its a badly designed, dysfunctional website that is not at all user friendly and is very frustrating to use, you expect better from a bank.

I would have liked a demo account that is viewable by anyone to see all the features of the website before I opened an account here. having said that, if they give anybody a demo nobody will open an account with them!

As usual ICICI Bank website was down other day when I tried to login. Everytime when I wanted to navigate from one-page to another the session gets time out. For God sake Do not tell me, "Sir, the page gets timed out if unattended fro some time", it can't be 5 seconds?? I'm a pro-internet & computer user. Hence it blocked my user ID.

Even today when I tried resetting my password online, the Unique number came on my mobile, but when I tried to enter on your reset screen, again session expired.. session expired.. session expired... I tried almost 15 times before giving up. Don't even tell me, "website may be under-maintenance", it can't be so all the time & that too during peak hours. Again when I tried, it said Unique ID is not generated yet, please follow Step-1. when I did so, it said "Can't generate again, wait for 4 days before trying again"

Trust me, I'm abusing your internet services from inside but not mentioning it here, you guys have frustrated me till that extend. And it will not stop here, I wish to take it to customer forums, so that the world is also made aware, the bank they consider as India's Largest Pvt Sector Bank has world's inferior internet technologies, I know this since I'd worked with you once upon a time.

Your NetBanking is Poor, very poor.

ICICI ATM's - Always out of cash or outdated vending machines. You'll always notice "Out of Order" boards at the Kandivali's Charkop ATM & Malad - Orlem's ATM. The refilling is not done on time, Yes, the security guard will tell you this.

don need the safety jus want to browse my accnt ... what is wrong with ICICI .... request all to don get a account der even if its available fa free with zero balance .... don wanna give even a 1/2 star review to ICICI