Where to begin? We quickly took insurance out with this company as they were the cheapest and at the top of the list and all we needed was insurance to drive our first car home. First month they took 3 payments within 4 weeks apparently it's policy so no more was said. We then received a red alert, took it in our stride thought okay I'm a new driver I must've missed a sign somewhere. 6 months down the line we receive a second alert and a £137 charge with 20% charge on top for not paying up front. They are trying to say we have exceeded a 30mph speed limit by doing 45mph. This road was a mountain road, no other signs to say it had dropped to a 30 from 60. No speed limit picked up on a sat nav, no signs to show yet a charge. When querying this the customer service team were beyond rude. They have requested we prove it and when we ask for evidence they sneakily shrug it off. Since then we have had another letter to say we are expected to exceed our mileage and have calculated we need to add another 9000 miles to the policy and pay £600. The company are definitely a joke, they target young people to try and rinse them of money. Stay well away.

OYD is so shocking it’s unreal. I’ve had nothing but problems with them! It all started out pretty well but about 3 weeks into my insurance I had an accident. I had to get a new car and change my car on my policy. They sent me out a new wingman which arrived but it stopped tracking my journeys. I phoned up numerous times and they eventually sent me out another wingman. This one didn’t work at all!! I phoned up again and they said I had to delete the app and then re-install it. That didn’t work so they said they’ll send out yet another wingman. My wingman did not arrive and I phoned again and again. I sent loads of emails and still no wingman. Eventually I received a letter saying my insurance would be cancelled as no journeys were being tracked. I phoned up again and said no journeys were being tracked because I was still waiting for another wingman to arrive. I said I didn’t want anything to happen to my policy as I’ve done nothing wrong and I asked him to make a note on my insurance saying I had phoned up and to make sure my policy did not get cancelled. About a week later I received a letter saying my policy had been cancelled 3 days earlier meaning I HAD BEEN DRIVING MY CAR FOR 3 DAYS WITH NO VALID INSURANCE. I had no emails or calls regarding my policy being cancelled. I phoned up straight away and my mum took over the phone call. We were absolutely FURIOUS. The guy that we spoke to on the phone said they had absolutely no record of me contacting them. I stated I had all the calls logged on my phone, every single email printed out and I even had the names of the people I had spoken to. We were on the phone to them for over an hour and a half. Eventually they said it was their error and that they would re-instate my policy but it wouldn’t be until Tuesday as it was bank holiday weekend. (I phoned on the Friday). My mum stated this wasn’t acceptable as I needed my car for work and asked to speak to someone more senior. After being on hold for yet another period of time the man came back saying they would speak to the underwriters to get it re-instated. So yet again on hold for another period of time. Eventually my policy was re-I stated. A month or so down the line, despite having emailed AGAIN, STILL NO WINGMAN. Resulting in another phone call this morning. Again requesting a wingman and for my insurance not to be cancelled again. To be fair the person I dealt with who we spoke to was extremely apologetic and has re-ordered a wingman and has updated my file with notes that we have been in contact, we will see? Also about 3 weeks ago my car broke down, I phoned OYD as I have breakdown cover, they gave me a number to phone for assitance. When I phoned the number they had given me, I was told I was not covered meaning I was stranded alone at night (a 19 year old female). Luckily my local garage came out to assist. included in this mornings phone call to the person I dealt with, he confirmed I have breakdown cover which I already knew and has given me a different number to ring in case of breakdown. This company is a joke! I would never use this company again and would never advise anyone to. I am looking into further action.

Would give 0 stars if I could. Takes ages to get an answer, horrible service. Took long enough to get up and running then after wards I gave them all information they asked for. No other response from them never asked for anything else then just sent a letter threatening to cancel insurance as I never sent them what they asked for. I sat on the phone and went over all correspondence I had with them to find I was right they never asked me what they were suggesting they did. No apologies, the staff were all rude on the phone. No one willing to accept blame. Quote I was giving was far less then what I ended up paying. NEVER USE ONLY YOUNG DRIVERS!!!!

I have been trying to sort out insurance for almost 2 hours. I get through to someone and was told that I will receive a phone call back before they close as all the staff are busy they have now closed and still not received a phone call but all I need to do is make a payment that's it

AWFUL. No value for your money, poor customer service with rude staff and long annoying hold tones which they charge for. Extra charges which are enforced upon you, just stay clear even if they seem the cheapest.

I was insured with this company it made a mistake with my payment 4 months later they send a letter asking for back payment when it is thier fault

I am up for renewal and I have found a cheaper insurance company to go with, tried to purchase insurance and apparently I have made a claim back in May. This was not the case. I rang them to inform(just to inform them nothing else) my insurance company of what happened (they are claiming it is my fault) however no one has claimed any money on either side but yet I now don't have my year claims, which makes my insurance extremely more expensive. Tried to call the team to talk to them that i didn't claim and i was mid way through talking and the woman hung up on me. Disgusting customer service. I am thinking of talking to my lawyer about this.

This service is absolutely shocking my policy was cancelled due to a mistake on there behalf and they did not want to accept any responsibility for this this is not how you treat well paying customers.

The company is absolutely ridiculous trying to charge you £55 to cancel plus the remainder of the rest of your policy and can't even tell you what the final amount is. Not only that but if you want to make any sort of change it's a £30 admin fee here £30 fee there and £30 admin fee everywhere.

*ALL DISGRUNTLED CUSTOMERS!* Please contact BBC Watchdog about this company, the more that contact them the better. In order for them to open up a investigation they need as many of you to contact them. Stating I owe them £230+ from cancellation of policy in 2013 after a mistake of their own doing, leading me to believe it was all sorted through a member of their management and then this year having heard nothing from OYD at all they are sending CRS out to reclaim and non existent debt! The way this company treats people is horrendous, telling me the debt looks like it should of been wiped on the 22nd of July and then the day after demanding I still owe them. I don't think so! Please any previous or current disgruntled customers contact BBC WATCHDOG and lets show them they can't intimidate us! *I would also contact the finicial ombudsman, they have been more than helpful with advise!*

do not apply to this company ... is very bad .... will close my policy ... even if we sent all documents ... and it'$ not the first time ... I sent documents 5 times now. ... but each finds himself have to send something ,,,,,,,VERY $ H I T COMPANY

Cheapest quote but can't buy online, kept on hold for hours paying 7p per min. Think they actually are trying to make money out of the phone calls! Rubbishy service, why can't you buy online if you haven't enough staff to answer the phone? Went elsewhere and paid £100 more. Money well spent!

Customer servis is terrible , don't even bother to use this company I was on hold for 20 minuets . when I managed to speak to someone they said "ummmm can't hear you " then hung up on me ... Useless.

The customer service for this company literally doesn't exist. I was on the phone for 1 hour (literally) before giving up and then I then selected the option to open a new policy and the phone call was answered practically within seconds. They also state that you need to send your counterpart and driving lisence which is pretty standard for opening a new policy but did not mention before getting the insurance you need your V5 & MOT Certificate (the reason why for the MOT certificate is beyond me) and I did not have these documents and its taken them 22 days to respond by email after submitting my documents (bare in mind the counterpart link expires in 21 days) therefore they didnt recieve my documents. Now I have to justify why they havent got my required documents because they took so long. However the price is good and as long as you can actually avoid their terrible customer service then you should be in for a good deal in terms of price. If you decide to use this company for the cheap price then lets hope your insurance isn't cancelled by their incompetence. Ultimately, I'd suggest paying a bit more to better customer service to avoid such events that you may actually need to speak to them. How this company is still operational is beyond me.

waited to take out insurance for 2 and a half hours I had 3 people hang as soon as they answered. when I finally got in touch the quote had to be adjusted as it selected I haven't purchased the car on price comparison website. once adjust to purchased jan 2011 the quote upped 400 pound. CUSTOMER SERVICE IS APAULING, 2 AND A HALF HOURS WAIT TO GIVE THEM MONEY IMAGINE TRYING TO SORT OUT A CLAIM joke of a company shouldn't be used by price comparison websites

Only Young Drivers are the worst insurance company. After a week they sent a letter saying we hadn't sent the required documents (we had) and were cancelling the insurance. When we called to find out what was going on we were left on hold for half and hour plus at at time, costing us over £15 in phone charges over a week. They then said they hadn't cancelled the policy despite sending the letter-.wed not been able to drive the car during this period. My daughter then informed them of a change of job- in IT, she sits at a computer all day with the car in a secure car park. They then cancelled the insurance in case 'celebrities come into her workplace' ...... bizarre. The refund of £840 was reduced to £740 by the company because the policy cost is weighted towards the beginning of the year. They then didn't sort out the refund and we've had to chase it, once again resulting in lengthy frustrating phone calls So it cost us £100 for less than a weeks insurance and an awful lot of stress. DONT USE THEM!!!!!

worst insurance company ever. you only have to google search only young driver and take a look at the customer reviews to see what a joke they are. non human on the phone and rude. and they can stick the cancellation fees up there ass :) when i ditch them next week for better company NEVER AGAIN!!!!!

I had insurance for 16 days and they told me I had not sent my documents which I had by scanning and sending them in an email then they told me they were cancelling my insurNce then they sent me more letters saying I lied about having an accident 3 months ago they were defiantly going to cancel my policy which is a pile of rubbish as I had no accident what so ever plus when I phoned to purchase insurance they were asking if I took drugs and how much I drink and would I drink drive what weird questions to ask?!? So my advice is stay well clear from these guys