I have had a terrible experience. Customer service is terrible. You cannot phone them. Its all online. I tried to change insurance to a brand new car. They were looking for documents that are impossible to provide when purchasing a brand new car like a log book. Log books come a week after taxing a new car. I uploaded vrt docs but they kept looking for a log book. I phoned day before to prepare and wasn't given the information. I wasted a whole day back and forth and waited for calls. I would avoid unless you have lots of time on your hands. It's very difficult to make changes to your policy

Its4Women is the worst car insurance company I have ever had a policy with. I received constant threatening emails and letters about my policy being cancelled due to failure to upload documents that I had uploaded several times to the portal already. After I uploaded each requested document, they then flagged my NCT which had been booked. Unfortunately my car then failed the NCT but they wouldn’t cover me for the retest which is in one weeks time and proceeded to cancel my policy. Agents on the chat constantly disconnected and left the chat. When they phoned they wouldn’t stay on the call to sort it out just constantly asking me to upload more documents. So unhelpful, I honestly question if they are just racist against Irish people….it is based in Northern Ireland after all…was set up for failure from the start.

looked for an email address to contact them as i'm 'forbidden' access due to some technical issue that I don't know how to solve so cannot access the website. No phone number and no email - had to engage a third party insurance company who kindly obliged me by forwarding on my email. I was looking for the no claims bonus letter in order to insure with a new company. And the new company is cheaper than their renewal figure.

Awful company. Would just simply avoid. Pay extra somewhere else if you have to. It will be worth it.

No phone number can only get though to email and chats. Staff very rude have closed chat on me twice, so far am waiting for my refund on a policy that was cancelled on the 20th February. No one will tell me how much of it i will get or when i will get it. Aparantley am in a cue, waiting for my refund to be calculated. Very stressed out and frustrated. Do not fall for their cheap quotes.

If there had have been an option to give no stars I would have taken it. The customer service is abysmal . I had my insurance disc taken out of my car approximately 4 weeks ago .With any other company not a problem,phone them up get another sent out .With this company even getting to speak to anybody is a problem. I tried online to speak to someone on their live chat eventually after about 25 mins managed to speak to someone who told me I would get a call back to take my card details to pay for the new disc. Two hours later Im still waiting.Before that about a week and a half ago I left my number over the phone with them and was told by an automated voice I would get a call back as soon as a customer rep became available ,I waited a full week before I gave up.When I first signed up with this company they got the spelling of my name wrong that took weeks It would be a nightmare. Please stay away from this,Its really not worth the money you save.

Hi, The date for direct debit for my insurance was set up for the 10th of each month, They end up trying to take it on 8th, and I wasn't advised of it so I end up paying 10 euro extra for my missing direct debit to my bank and extra 15 euro for my insurance because I missed my payment date!!!!!! how ridiculous is this??? 25 euro spent for their lack of competency !!!!!! do you need a calendar???????????? highly not recommending them!

I've tried to get in contact with its4women customer service on several occasions regarding my policy, with no or poor response. I was on hold for 15 minutes - without answer - costing £4.42, they haven't acknowledged or replied to my email and their online chat cut off. Poor customer service. I have now moved my policy.

Great Premiums and very easy to navigate website. Called to ask a question regarding the cover and found the adviser friendly and knowledgeable