written by CristalCarpenter on 11/11/2015
They like to say you will get a free gift of wine glasses if you order so much then they switch without asking to something I would never use. I called twice and twice I was told they would ship still have not received them. then they said "well we ran out." Not acceptable!! A bait and switch in my book. You cannot talk to a supervisor and even when you write in on the Internet or call in you are not turned over to a supervisor and when I said cancel my account they didn't even care. They don't value their customers and don't do what they say. Then she hung up on me. Great service. I will share with all my friends never to order from them. They don't value your business, I know I am not their largest customer but I have ordered 7 cases of wine this year so far, But I can't be their smallest either!
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Laithwaiteswine's Comment
Written on: 19/11/2015
We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.
We look forward to hearing from you.
Laithwaites Wine