written by nheather on 20/10/2015
Had used Laithwaites a few times before but stopped because I simply wasn't getting through the wine.
Since then get regular cold calls from them. And I always tell them that I'm not interested.
However, it happened again a little while ago. Once again I told them that I wasn't interested but she was insistent saying that they had a great offer and promising that I wouldn't receive any wine unless I asked for it. So as the 'celler' stock was a little low I gave in based on that promise.
What do I find today when I arrive home from work - a box of wine on the doorstep. No prior communication at all, wasn't told it was coming, wasn't asked whether I wanted it. Just delivered and £98 charged to my credit card without my permission.
Shoddy company, sharp practices, lying salespeople.
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Laithwaiteswine's Response to nheather's Review
Written on: 19/11/2015
We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.
We look forward to hearing from you.
Laithwaites Wine