UltraSound Weight Loss - www.ultrasoundweightloss.co.uk

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UltraSound Weight Loss - www.ultrasoundweightloss.co.uk
★☆☆☆☆
1.0
0.0% of users recommend this
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Latest Reviews

“Ceased trading 3 years ago.”

★☆☆☆☆

written by Genesis433 on 25/04/2015

This company ceased trading 3 years ago. This thread needs deleting.

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“waste of money”

★☆☆☆☆

written by pammy22 on 25/03/2015

spent £200 to hire this for a month and religiously used it as instructed ... never lost an inch rang to inform company so say were going to test equipment but this was weeks ago and haven't heard a thing from them !!!!! total waste of money

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“Good Riddence - Glad they're out of business”

★☆☆☆☆

written by Roselyn217 on 20/11/2014

I bought treatments in one of their clinics and had nothing but trouble. Apparently they went bust a couple of years ago owing a load of customers money but at least they're not ripping anyone else off. Had the treatment since through somewhere else and its brilliant!!

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“waste of money and time”

★☆☆☆☆

written by Morrowtb445 on 16/11/2014

I hired this machine for 4 weeks, and followed instructions to the letter. Drank 2 litres a day exersized daily (I do this anyway) and did not lose any of my tummy fat at all,got in touch with company,they said turn up the machine,but it did not make any difference. Very upset as £200 is a lot of money.

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“DONT DO IT”

★☆☆☆☆

written by on 29/06/2012

my husband knew i was getting fed up about my weight so he paid for me to do 6 sessions through an ad i saw in the the sun for ultasound weightloss, when i called them they offered me another 6 sessions for the same deal price (69.00 for 6 sessions), i paid for all 12 of them up front and arranged my first appointment for a saturday morning, My mum came with me and we were 15mins early so the concierge said he would call them but it just went staight through to answer machine we waited for 30 mins before very disappointed we went home. My next session was supposed to be the next Tuesday so i decided to call the call centre first before i went- lucky i did because they said it was closed but i was assured that it would be open the Friday for my next session, i asked to speak to a manager but was advised there wasnt one available so i requested a call back. On friday i was still waiting, so again i called up before my appointment and again i was told that the clinic was closed so again i asked to speak to a manager and was told again a manager would call me back i flipped at this point and said that i had been waiting for a call back since tuesday and when i took the girls name realised that it was the same person to which she said "she couldnt remember as tuesday was a long time ago". I did actually recieve a call back from a manager within an hour who appologised profusely and booked me in for all my sessions including 2 free ones. I had 5 sessions without a problem and lost a total of 9 inches, however before my session on Tuesday i recieved a text saying that my session had been cancelled and that someone would call me to re-book or i could call myself, i have rang several times and have just been left in a queue, and when i actually turned up today from my session was advised by reception that no one was there and hadnt been there all week!!! The treatment does work but the company leaves and awful lot to be desired!!!!

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Guest's Comment

Written on: 11/07/2012

Hi there! could u tel me which machine they used???? Also - what they did??? did the therapist use a hand held machine and run it over the areas? OR was it the paddles which are placed on with a belt???? Id really appreciate an e mail - niki.johnson(at)yahoo.co.uk. THANKS! X

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“Waste of money ”

★☆☆☆☆

written by on 29/06/2012

Fraudulent company take your money then don't turn up to do treatment z

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“Avoid Avoid Avoid”

★☆☆☆☆

written by on 27/06/2012

Absolute waste of my time and money. The call center is only interested in taking your payment and cant really be bothered to book you in for the treatments once the transaction has gone through. The appointments are at a retail area and i think the girls have very little training, i was lucky i go to the gym and i spoke to a fitness instructor who said you need to exercise after each session and drink plenty of water, to flush out the toxins. on more than 1 occasion i have gone for the appointment to find nobody there. I will not be shelling out any more money to this company.

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“scam scam scam!!!!”

★☆☆☆☆

written by ANDREA39 on 21/06/2012

my mum booked up for 12 sessions...7th appointment cancelled..then turned up for next session and no one was there...costumer services dont pick the phone up....very angry...but....they are still taking yr money and taking appointments!!...

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“USWL Don't waste your money!”

★☆☆☆☆

written by on 15/06/2012

Called them after sseing a Groupon deal but they offered the same deal over the phone. Couldn't get my first appointment for a month so booked it and waited. 1st appointment cancelled by text a few hours before the actual appoinment time. 2nd appoinment girl was untrained and useless. 3rd apppointment cancelled by text (so much for having to have sessions every other day as it is recommended!) 4th appointment not bad, girls much better, but completely dissed the other girl and USWL! 5th, 6th, 7th, 8th, 9th appointments all cancelled, some by text 20 minutes before appoinment time, some i turned up and got sent away, machines seemed to break down frequently?! Have still not yet had the oringinal 6 sessions i paid for and was given 4 more as an apology! Not sure if i can be bothered with the hassle and still have 6 seesions to use up! Oh, and if you need to rebook....ha ha...don't waste your time, they never answer the number they give you for rebooking! To add insult to injury, the area they did do some work on (tops of thigh) are now bigger than before i went and the skin is slightly raised in that area! and yes, i did follow all the instructions that no-one bothered to tell me about...excercise after sessions etc!

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“Awful company, terrible customer service!”

★☆☆☆☆

written by on 26/05/2012

I bought a Groupon deal for 6 sessions with USWL. My experience:- Took 3 days to get through to the booking line in the first instance 2 appointments were cancelled Took another 3 days to get through to the rebooking line 3 appoitnments cancelled Another week to rebook cancelled session Final straw was when I arrived for an appointment to be told it was double booked and the wouldn't see me! So I bought the deal in March and to date had 1 session!! Please note that Groupon.co.uk have been wonderful and refunded me immediately.

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“Complete nightmare!!!”

★☆☆☆☆

written by Sheridan334 on 22/05/2012

This company is an absolute joke!! I booked 3 appointments and planned them all out on the first call to them. I turned up for my first appointment to be told that the machine wasn't working so they couldn't do it. The next 2 appointments were cancelled. I tried several times (6-7) to rebook but could never get anybody on the phone. I then, after about 2 weeks of trying, decided to get a refund as I was clearly wasting my time. I got straight through to customer service and got a very polite girl who took all my details and passed them on to the refund department. Two days later (on 23rd April) I received an email from them saying my refund had been processed and would be in my account in 5 working days. It is now 22nd May and I still have not received my refund. I have sent an email, left two voicemails, sent my details via their website contact form and spoken to two staff in the meantime and still have gotten nowhere. I then had the misfortune to speak to a girl on the phone before who couldn't have made it any clearer she did not want to be at work, couldn't not be bothered to speak to me, was quite rude in her mannerism and clearly didn't like me questioning whether somebody would ACTUALLY contact me when she said they would. I have had my full of this terrible company and to make it worse they still haven't given me my money back! (hopefully it'll be sorted eventually) Please do yourself a favour and avoid this company like the bleedin plague!!!

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“Call centre is a joke”

★☆☆☆☆

written by on 17/05/2012

I brought a 6 treatment voucher on Groupon with Ultra Sound Weight Loss ( USWL ) You have to call one call centre to book all your treatments. You can't book through the ladies who do the treatments. The call centre people clearly can't be bothered, quite often they tell you there are no appointments til the next month. But if you put the phone down and call straight away again and speak to another person they can fit you in!! Also not everyone who picks up the phone will book your appointments claiming they can't!!! (what is the point in answering then?) they then take your phone number and claim they will ring you back. They never do. Also don't ever leave a message as they never respond to those either. One time I had to cancel an appointment but no one picked up the phone for 5 days. Out of my 6 appointments 3 were cancelled, although the girls at the clinic claimed they'd no idea why they cancelled them! The girls at the clinic are professional and I can't fault them. They'd had problems with their clinic lists being wrong also and the machines kept breaking down. One told me that the machine had broken down and it took them 4 days to replace, during this time the girls did not get paid!!! Terrible company- stay away

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“Ultrasound Weightloss scam!”

★☆☆☆☆

written by on 21/04/2012

Ultra Sound Weight loss UK, Terrible company! I worked there for a day, and that was enough for me. The machine wasn't working properly, as one of the probes is meant to heat up, it was stone cold, and my colleague said it had only ever worked properly once, INin the two weeks she had been working there, but had been ignored when she reported it. When I reported this to the area manager he eventually text me 5 hours later, to say the probe would still work just not as well! and to carry on using it until a replacement gets delivered! expecting us to carry on using this on clients, knowing it wasn't in full working order! The company also doesn't appear to follow any Health and Safety guidelines, and had no policy files. The treatments are carried out in an office, with not even hand washing facilities! not exactly a sterile environment, there is also nothing to clean the equipment in between treatments. In the clinic, there were sheets of paper stuck up at the window for privacy how ever you can still see over the top of the paper, in to the clinic! there were no gloves or spatula's to apply the gel to the clients skin! bearing in mind sometimes the treatments are performed on the stomach, thighs, buttocks and chest area! I left as not at all happy, blatantly mis-leading the public with using faulty equipment. I found the whole set up very unprofessional. People are paying out for a false treatments!in a very unprofessional environment. The customer's also complained saying the booking line had given them very poor directions of how to get to the clinic, and much more focused on selling more treatment sessions and getting your credit card details! I feel this company is a total SCAM!

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Lunamoonchick's Comment

Written on: 02/06/2012

they offered me an interview, i could not go as it was within 24 hrs and i found this too short notice, i then received numerous texts ignoring that, then telling me i was going for training in leeds, i had nor agreed or replied to this. the following day i received a text saying looking forward to seeing you in leeds and then i text and requested they stop texting me. I then at the end of the day got a text to say that they hoped i had enjoyed my training!!!!!!, WHAT?! WHAT TRAINING i had not met them, been there or had any training!!!!!!!!!!!!, i find it odd that its all done by text and that they dont really know whats going on!, i wonder if they charge for training... very fishy, very fishy indeed!!!

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“AVOID AVOID AVOIDS www.ultrasoundweightloss.co.uk”

★☆☆☆☆

written by Lucyteckle on 10/04/2012

Avoid this company like the plague. The staff are untrained and will actually give you dangerous advice, and that if they even turn up for your appointment. My first two appointments nobody was actually at the clinic to do the procedure and noone from head office called to inform me, so you will just waste your time and money on fuel. Also the procedure is performed in a retail area in an office not in a clinic so not exactly clean and sterial conditions. Honestly AVOID AVOID AVOID. The company website is www.ultrasoundweightloss.co.uk.

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