Excellent response on a cancellation

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HotelPlanner.com www.hotelplanner.com
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dologom's review of HotelPlanner.com www.hotelplanner.com

“Excellent response on a cancellation”

★★★★★

written by dologom on 05/08/2013

I booked a room at the Best Western Dry Creek Inn, Healdsburg, Ca. for a wedding. We decided not to stay the night and I called to cancel the reservation. Carlos Diaz handled the transaction in a very timely manner with no problems. I was surprised as this usually is not the case! Carlos was great, he called my home when there was a problem with my card, telling me he would mail the check to me. Sure enough two days later the check came in the mail. I am pleased with Hotel Planner and will certainly use it again, thanks to Carlos' excellent service.
Dolores G.
California

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