apalling customer service from next

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Next Wedding Gift List
★☆☆☆☆
1.0
0.0% of users recommend this

richies1985's review of Next Wedding Gift List

“apalling customer service from next”

★☆☆☆☆

written by richies1985 on 16/02/2014

we set up our wedding gift list with next as the products were nice and reasonably priced for our guests. we then found out that the guests had to have the gifts delivered to their address which was pointless as the idea was so that the guests did not need to carry gifts to the wedding and they were charged 5 pounds for delivery when we had brought next 900 pounds in business with taking our giftlist out with them. We tried to call next to see about other options as some of the gifts were larger in size and the customer service team have a poor understanding of the English language and we got no where with them. we are now 4 weeks before the wedding and have just seen that 90% of our giftlist is not in stock but they have plenty of the items on the shelves in store and we only found this out through our guests telling us when they went on to purchase an item online. We received no notification from next when we could have easily chosen a replacement for the out of stock gift. I would not recommend using next to anyone.

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