written by WilsonDonahue on 18/12/2017
Ordered a mother-of-the-bride dress for my mother. It didn't seem that ambitious of a dress. The cut came out horrible, no shape at all, looked like a sack, the beading wasn't in fact beading, it was done using cheap sequins, the sequins were also falling off in places. It had different measurements than provided. The dress was unwearable, not only ugly and nothing like advertised. The customer service was rude, unhelpful and accused us of measuring wrong and refused to help us out in any way. It felt like I talked to a drunk lady on a park bench rather than a customer service. Stay away.
written by on 26/06/2015
I ordered the dress of my dreams for my son's wedding. They ask you the date of the event so I felt that they cared that it would be on time. I ordered well ahead and also paid extra for expedited delivery to be on the safe side. I was watching for the dress every day because you really have no way to contact them (They make sure of that). One week before the wedding, they e-mailed me and said they made the dress in the wrong color. They called it blackish-green and showed the dress in that color and it was hideous. They actually said they will make the dress over again and send it from CHINA or I can take that one! If they made it over, I would receive it about 3-4 weeks after the wedding. They never offered a refund even though I sent them an e-mail demanding one. I had to let the credit card company handle it. Don't trust them!
written by Alvin1992 on 06/02/2015
I ordered a Jr Bridesmaid dress and had to cancel it within 24 hours of my order. Which I did with the confirmation email they send. They advised there is a cancellation fee. I agreed to it and waited for my refund... which never came... even after multiple emails.. all which have been ignored. I finally submitted my question through the WHITE AZALEA website and received a response from "GOODCHEAPWEDDINGDRESS.COM" who told me I had submitted my question under the wrong website. Pretty hard to mix up those two names. After much digging around.. I have come to the conclusion that both sites are pretty much a front for the one company that runs both sites. This is the conclusion i have come to...i just wanted to share so no one else gets ripped off as I did. I wish you all happy and SAFE shopping
written by 424McClellan on 04/10/2014
Bought a dress from whiteazalea last March, it was a bit tight but I thought with 6 months away from event, I could drop 10 lbs, which I did and it still didn't fit. This was a standard size 12 which I always wear. So I knew the return policy was only 24 hrs from delivery , so I was not looking for a return. I bought another of the same dress, although this time I went to a seamstress and had my exact measurements taken when I ordered the dress. When this dress arrived, the fabric was different than the first dress ( not nearly as nice and the dress needed alterations even with exact measurements. Well I called within 24 hours this time and told them about the dress issues, they said that they had used a new dressmaker and send them some photos of the dress. Instead of a refund they offered me a discount on my NEXT dress order!!! Really!!!! I replied that I didn't think a discount was appropriate , rather a refund, after spending over $500.00 with their company. The most refund they could offer was $20.00. Well I learned my lesson, and I hope to share this review with others so they are not blindly led to believe that whiteazalea cares about its customers...they don't!!!
written by rozmary2014 on 01/10/2014
I am very happy with Whiteazalea. I received my dress almost the same as the picture. Price was reasonable and delivery was on time. I recommend this company. Always expect an issue with the size when ordering online. Thanks Whiteazalea.
written by Burgesseu63 on 28/05/2014
I ordered a junior dress in a soft yellow color for my daughter. It arrived in the 6 week time frame they stated, and was beautifully sewn, but unfortunately was about 1" too tight in the bust. After some back and forth online with the customer service and a few photos, they relented that it was in fact less than the measurement as ordered. They then promptly sewed a new dress and sent it to me with me paying the shipping. This dress is also truly sewn beautifully, and would have cost me triple in a Canadian wedding shop. If you are ordering multiples of the same dress, order them together to ensure they come the same as the two dresses I received were very different in color (both lovely, but def different. And give yourself plenty of lead time in case things don't go as planned. I would buy from here again to save the bucks.
written by Christine212 on 26/04/2014
The dress that I received was nothing like what I ordered. The craftsmanship is horrrible. I would not ask my granddaughter to wear something so hideous.
written by MiryamB on 17/09/2013
I ordered a dress for the mother of the vbride based on an item offered by the seller. They delivered nothing that looked like the picture, horrible quality and poor fit. When I tried to have the seller correct for this, they argued with me at no end. I ended up losing close to $400 for a horrendous dress (could and should have bought a designer's dress for less(!) in the US). Stay away. Their products are just sad.
written by Catherinewb on 18/08/2013
We ordered a junior bridemaid's dress and it turned out absolutely beautiful. I could not be happier. I was very nervous ordering this as payment is made to China, but I had no issues at all. The dress looked exactly like the picture and the quality of the dress was perfect - even the inside was nicely finished. Very highly recommend based on my experience.
written by dgorgy1 on 14/08/2013
I ordered a dress with a jacket for my son's wedding (Satin Scoop A-Line Tea-Length Mother of The Bride Dress with Matching Jacket WMT-0017). I gave detailed measurements at the time of the order. I received the dress about a month later, and it was too tight (zipper did not meet by several inches in the back). The jacket, however, was about 3 sizes too small and did not even fit over the dress when it was on the hanger. I thought that if I lost 10 or 15 pounds, the dress would fit, so I ordered a shawl from them since I knew the jacket would never fit me. They sent me the shawl to replace the jacket (I only had to pay $30 for shipping). However, the shawl was several shades lighter than the dress, so it did not match. Even after losing 10 pounds, the dress still did not fit at all - zipper still did not come close to meeting. So, I have now wasted over $300 on a dress, jacket and shawl that I will never be able to wear.
written by Ellington on 25/06/2013
I ordered this dress in ivory and it came out absolutely stunning. I was a little worried ordering it online but it was all for nothing. The dress is beautiful. The detail on the material and stitching were fantastic and the sizing was exact. Its hard to find someone to do alterations afterwards. Mine was a little long but so worth it!
written by Dtsnuts1 on 20/06/2013
In spite of detailed measurements, the dress did not fit and was way too long. If I mail it back for $50, they MAY give a refund. Not holding my breath.
written by GertrudeValerio on 20/06/2013
I ordered my dress, its not a simple and plain dress, it was pretty complicated with a lot of detail. I received it some days later and cannot be happier !! It’s beautiful, it looks exactly like the picture and it fits great. Of course I will have to have it tailored a little bit but I expected that. Do not be afraid to order your wedding dress or any other dress from this company. Customer service was great, if you email they respond to you that day.
written by RamonaPRuiz on 18/04/2013
I ordered my friends dress from Whiteazalea because she is in Italy and couldn’t order it from there, i loved the quick response and when they send the dresses they were perfectly done, so next year im getting married and i too , chose to my dresses and they made them, i truly love them, they sew them better than the picture i send them of the dress. Delivery, Customer Service, Value and Quality were great. Extremely happy. And i will recommend all the women who are getting married here.
written by Kathlowery on 17/04/2013
My friend decided to use Whiteazalea for our bridesmaid dresses. There are 6 bridesmaids and we had a couple different issues with the dresses. We liked that the website had a huge variety of dresses to pick from and that customized sizing was no additional charge but the negatives definitely outweighed the positives. I placed my order and Whiteazalea's payment company charged my card on 2/18/13, when I checked back on 2/28/13 for the status of my dress, Whiteazalea said they had no record of my order or payment. I gave them the last 4 digits of my card, my name, my address and the details of my order. After repeatedly contacting Whiteazalea, they told me to try to refund the payment on my end by contacting my bank or contacting Alipay. My bank told me it would take more than 2 weeks to track down and attempt refunding the payment and told me it would be a better idea to contact Alipay. Alipay is entirely in Chinese and is impossible to contact unless you know the language. After this debacle I re-contacted Whiteazalea and demanded that they deal with this... at this point they miraculously recovered my order on March 8th- approximately 2 1/2 weeks after I placed my order. After telling them that my dress should be rushed and it should not take a significant amount longer, I finally received my dress on March 27 (a little more than 5 weeks after ordering). My dress didn't fit perfectly but that was expected- I had further alterations done. The real issue came with the maid of honors dress. She ordered her dress and when it came in it was orange- not orange pink. We double checked her order and it was definitely made in the wrong color. We contacted Whiteazalea and they said it was our fault for not ordering all of the dresses together. At this point the bride is freaking out (wedding is about 2 weeks away). I sent them a not so friendly email explaining that nowhere on the website does it state dresses should be ordered together, and that it is completely unacceptable that they are justifying their mistake. They ever so kindly offered to discount a second dress and rush it to the maid of honor... With less than 2 weeks before the wedding the maid of honor opted out. If they can’t get the order right the first time and then justify their mistake and ask the maid of honor to pay more… not worth the risk. I guess we will be finding a new dress elsewhere.. Overall the quality of the dresses was good but the risk of not having the right dress and the hassle of trying to communicate with customer service that doesn’t speak English is not worth the quality of the dress. BETTER OFF WITH A DIFFERENT OPTION!
written by rubyjacobs on 11/04/2013
The seamstresses are amazing,the dress was gorgeous and they make sure every detail is perfect before you take the dress away. I felt so beautiful in my dress and didn't want to take it off. The fabrics they use are such good quality and the corsetry is so clever. I cannot recommend the fabulous team highly enough. They make you feel as if they have all the time in the world, and encourage you to articulate your views on color, fabric and shape so they can begin to recommend just the right wedding dress. The brief was loose, to say the least. I knew only what I didn't want! Their patience, enthusiasm and creativity guided me through the options, and the final creation was truly exquisite. I looked forward to every appointment, and the team could not have made me feel more welcome. I cannot imagine a more talented, friendly, professional team with fantastic service.
written by on 14/12/2012
I'm only rating this website as 4 stars because I received all my items in less than the time they promised. At the same time, they were all packaged, I got exactly what I saw in the pictures and I didn't find any tears or stains. At the beginning, I was a bit worried about what to expect from my order, especially after paying almost $1000 for 7 items. It is a risk shopping but finally I won. I may have been one of the lucky dogs. With a large selection of products and great prices I will keep an eye on whiteazalea. No instructions were given but it was pretty easy to figure out.
written by on 23/11/2012
I was very skeptical while searching for a dress online. My budget isn't as high as I would like it so I had to go against all that I believe and search for a dress online. When I received the dress, I was so scared that I would be disappointed so I called over 2 of my bridesmaids. I tried on the dress and immediately began to cry. The dress fits perfect and was beautifully made. Thank you for helping to make my dream wedding that much more real.
written by Naoussa1988 on 16/11/2012
I was really anxious to receive my wedding dress and to confirm that it will be as I thought it would be. And I got crazy when I saw it for it looked just the same as I imagined. It was well made and of excellent quality. It looked even much more expensive than I have spent. I suggest to any girl looking for a perfect wedding dress at a low price to check this website out. I felt so glad to wear this dress on my big day!!
written by AngelicDJensensls on 09/11/2012
I bought four bridesmaid dresses on this online store. They looks gorgeous and perfect on my bridesmaids. And they like it. I just wanna say that this wedding dress store is really a good one. And I feel that I get very perfect dress with less mony spent on it. I strongly recommend it to you if you are planning to buy dresses that relative to the wedding.
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