Shop of horrors

I hardly know where to start. The main focus of staff was to preserve the condition of the sample dresses and not provide a warm and friendly environment. We were handed gloves immmediately on our arrival and the customer service assistant showed little interest in finding out about our personal tastes or any of the wedding details. The stock was poor but that could be the result of visual merchandising. The accessories were the same and we were shocked to be handed clogs to try on with a wedding dress and a bouquet of worn fake flowers. We were not allowed to take photographs 'unless buying!' and we were made aware of the discount available only if we purchased on the spot. Back to the gloves. We had to wear those with the dress on which was very distracting. I complained to the store and the last line of their response reads 'I trust that clarifies our position and you would, appreciate, if you had the experience working in the store all our policies are for the benefit of the bride.' I think that says it all, dont you?.