JJsHouse Reviews - www.jjshouse.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“DO NOT ORDER FROM COMPANY!!!!!”

Written on: 14/10/2017

I WOULD GIVE THEM ZERO STARTS IF I COULD!!!! DO NOT, I REPEAT DO NOT ORDER DRESSES FROM THIS COMPANY!!!! They really need to change their return policy on their website because they don't honor returns! They'll instead give you options to take the dress and get it altered or offer you a coupon on your next purchase. REDICULOUS!! The fine print states ""Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s)." I contacted them the next day because… Read Full Review

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★☆☆☆☆

“Wedding Hat and Packaging”

Written on: 09/10/2017

I ordered the Ladies' Elegant Cambric With Bowknot Bowler/Cloche Hat - red. The hat itself would have been okay, had the packaging not been so poor. The rim of the hat had been folded over to fit into the box which has left a fold line in the rim. Further the top of the hat is full of what look like finger dents. The hat was unwearable. I bought an alternative to wear instead. I wouldn't use the site again… Read Full Review

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★☆☆☆☆

“Horrible!”

Written on: 04/09/2017 by Finnrk1955 (1 review written)

This company was very unprofessional in my experience. I ordered two dresses, but had to return them because they were too large, and were poorly fitted. Before I recieved the return adress they kept pestering me for photos of where the dresses didn't fit, which is very creepy in itself. Even after photots were sent, they did not want to give a full refund. They just offered two other alternatives: Keep the dresses and get 50% refund in coupons, or return the dresses and get the full amount in… Read Full Review

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★☆☆☆☆

“UNSATISFIED ”

Written on: 26/07/2017 by klovej5 (1 review written)

This company sent me a dress that was way to big and will not let me exchange it for one that fits!! They are only offering me 25% back!! I am so unhappy!! The wedding is next month!! I ordered two dresses from them and one fit and the second did not. I took the measurements for both and I know I was right!! The color was perfect but it does not fit!! It is like 3 inches to large around the breast area and 5 inches to long! I wish I would have known that they give poor customer service before I… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 15/07/2017 by Haleighu62 (1 review written)

Beware! They ship from China and YOU are told you have to pay the shipping to return the item to China!! Make sure you are 200% you want the item before you order, Color was way off and merchandise was cheap and it will cost what I paid for the item and shipping to return it… Read Full Review

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★☆☆☆☆

“CHEAP DRESSES”

Written on: 21/06/2017 by ymRice1952 (1 review written)

This is a Cheap online store that looks elegant and expensive materials but not. What a waste of money!!!I spent over $160 for a dress that I can never use because of its cheap fabric and incorrect size… Read Full Review

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★☆☆☆☆

“Worst experience ever!”

Written on: 22/05/2017

Jjs House is HORRIBLE. I am stuck with a $150 dress that I can do absolutely nothing with. I was offered a $22.50 refund or $37.50 towards another purchase. I buy on line all the time and have never experienced anything so ridiculous as this. I am a size 6 and often times a 4. I ordered a 6 and when I put it on it would not even zip up it was so small. They make it virtually impossible to contact them. After numerous attempts over email, I finally got a response asking me to send them pictures… Read Full Review

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★☆☆☆☆

“return policy”

Written on: 14/05/2017 by Nathaly158 (1 review written)

I ordered two dresses for $243 for my daughter by size and color which is not a made to measurement order. The dresses do not fit right and they said they are made to order and we can not return them. This is unreal since I have ordered from other on line dress companies and was allowed to return my order if it did not fit right! They offered me a 10% coupon off my next order! There will not be another order from me and I am reporting them to facebook. A made to order item is by… Read Full Review

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★☆☆☆☆

“Bad quality”

Written on: 30/04/2017 by bkParker1965 (1 review written)

I paid extra to have a dress custom fitted. It fits horribly, and they refused to help me out at all with the dress since it was past 7 days. What kind of legitimate company doesn't have a 30-day return window? They snarkliy recommended I try an invisible bra so the 2 inches of bra that shows along the bust line and under the armpits wouldn't show. A) I'm breastfeeding and need support, and B) that's not the point! The point is your dress is shabby, and I should at the very least be refunded… Read Full Review

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★☆☆☆☆

“Brides beware”

Written on: 17/04/2017 by auCobb401 (1 review written)

Ordered 2 "identical" bridesmaids dresses (different sizes) but they were different shades with completely different lace! JJs House acknowledged problem but said they could not guarantee same colour as the dresses could be made in different factories and from different batches of material. They refused to refund and initially only offered 2 more dresses at a discount. After much stress and many emails, they agreed to replace dresses but despite the error being theirs - would not cover the cost… Read Full Review

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★☆☆☆☆

“A waste of money!!!!!!!”

Written on: 29/03/2017 by SavionHenderson66 (1 review written)

My sister ordered a bigger size dress so she could alter the dress to fit her. The dress was about 4 sizes too small. JJ's will not refund OR exchange but said they give her $24 to alter the dress. Explain to me how she is going to add material to the dress! This is nothing but a ripoff and don't waste your money!… Read Full Review

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★☆☆☆☆

“Keep your money in your purse DONT purchase off this...”

Written on: 22/03/2017 by Marlonl292 (1 review written)

Keep your money in your purse DONT purchase off this company… Read Full Review

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★☆☆☆☆

“Thank you for the warning ”

Written on: 09/02/2017 by AlexiaDuncan (1 review written)

I was so tempted to order 2 mother of bride dresses. Thank God I've read the reviews first. I'd probably saved myself lots of stress. Thank you to the persons who expressed publicly their disappointment. … Read Full Review

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★☆☆☆☆

“SUPER POOR QUALITY! DO NOT BUY FROM THIS COMPANY!”

Written on: 10/08/2016 by Blackka149 (1 review written)

Bought a stock Midi casual dress for $85 plus $41 shipping. $85 for a casual dress was a little pricey for me but the pattern and dress they have on their website was exactly what I've been looking for so I decided to order in hopes that I'll receive a good quality product considering how much I paid for it. Dress was delivered promptly and I was so thrilled to see it. Upon opening the box I realized the dress was packaged cheaply in a plastic bag, my excitement quickly turned horrific when I… Read Full Review

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Jjshouse's Comment

Written on: 10/08/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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Jjshouse's Comment

Written on: 10/08/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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★☆☆☆☆

“Squashed hat two times over”

Written on: 18/07/2016 by Longina (1 review written)

They sent a squashed hat which was packed in a box that was too small, after stupid offers of 40% refund etc, they eventually offered to send a second hat, yes you guessed it, despite me telling them that the box they'd used was too small, they did it again and sent the second one in a small box, yes you guessed it, it's out of shape again. They should stop using a .co.uk domain creating an impression that they are in the UK. I want my money back, I feel cheated. I would have wanted to know… Read Full Review

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Jjshouse's Response to Longina's Review

Written on: 19/07/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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Longina's reply to Jjshouse's Comment

Written on: 19/07/2016

I've already discussed this with jjshouse and they sent a replacement hat, the quality of the hat is fine but the packaging is not good and the hats are getting damaged in transit.

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★☆☆☆☆

“GO ELSEWHERE!”

Written on: 13/06/2016

I ordered a Mother of the Bride dress from JJ’s House as I live in a small town and couldn’t find anything locally. It was a STOCK dress (not custom in any way). I tried the dress on the day I received it and it did not flatter me. The color variation just did not work with my pale skin. I decided I’d return it. I couldn’t find a return lable in the box or a phone number for customer service. So I got back online and discovered a CHINA phone number. I then used the email option to… Read Full Review

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Jjshouse's Comment

Written on: 15/06/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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Sharon_124's Comment

Written on: 08/08/2016

I am too a single mother who was just recently tricked by this company. Bought a stock midi floral dress, casual nothing special for $85, it's a little pricey to me for a simple dress, but because I just love the pattern I saw on their website I decided to go ahead and order hoping to receive a good quality item. Upon opening the box I found that the dress was stuff in a plastic bag in a tiny box, I quickly became horrified at the POOR quality of the dress as I took it out from the plastic bag. Fabric is super thin, pretty much see through and stiff. I tried it on just to see, it was the most awkwardly uncomfortable dress I have ever tried on! It felt like I was wearing tissue paper, the dress did not flow with my body shape at all, instead it was stiff and have a weird fitting. I can't believe that jjshouse is allow to sell such garbage quality products. Their refund policy is a joke; they wanted pictures and would not honor any sort of refund because they sent what I had ordered, like really? Jjshouse sent me a piece of garbage that they charged $85 plus $21.95 shipping.

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★☆☆☆☆

“Should have been a simple transaction”

Written on: 25/05/2016 by lorivy (1 review written)

Like so many others, I was so happy to find this website and excited about the possibility of having a dress made that fit my measurements. I ordered a chiffon swatch on April 21; received notification on April 23 that it had shipped via Expedited Shipping. As week after week passed, I chatted online with JJs and discovered that it was shipped from Hong Kong and to be on the safe side, I should allow 15-30 days for 'expedited shipping'. On May 23 after not having received my order, I contacted… Read Full Review

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Jjshouse's Response to lorivy's Review

Written on: 27/05/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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★★☆☆☆

“wedding”

Written on: 18/05/2016 by Miltoni465 (1 review written)

not happy with my wedding accessory very difficult to arrange a return in fact seems impossible can anybody advise … Read Full Review

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Jjshouse's Comment

Written on: 18/05/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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Jjshouse's Comment

Written on: 26/05/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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★☆☆☆☆

“Bad workmanship, will not own up to it.”

Written on: 30/04/2016 by AldenGutierrez (1 review written)

I ordered what looked like a really nice gown for my son's wedding. I went for the custom size. I measured everything twice. The dress was not at all according to the measurements. I could hardly get into it. I wrote them and they told me to send them a picture. I did, clearly of a dress that did not fit. They responded that it was made to my measurements - it was not. They did not want to see the dress again and offered me 10% to get alterations done. DO NOT BUY FROM THEM… Read Full Review

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Jjshouse's Comment

Written on: 04/05/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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★☆☆☆☆

“Mother of bride”

Written on: 21/04/2016 by Larson189 (1 review written)

The dress came shipped from the Republic of China. The fabric looked like it had been on the floor somewhere. Sent in measurements to custom fit and it wasn't even close. Don't do it!!… Read Full Review

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Jjshouse's Comment

Written on: 24/04/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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