Have been to glamorous gowns today to choose my wedding dress. The two ladies in the store were amazing and very patient allowing me to try on as many dresses during my appointment as I needed in order to make my choice. The selection of dresses was very good. A huge thank you as I now have a beautiful gown to look forward to wearing on my special day. Thank you for being so helpful, professional and a joy to be with. Would definitely recommend glamorous gowns.

My sister is getting married in September and collected her dress this week. This is my first time visiting Glamorous Gowns in Camberley. My first impression was good, the store looks lovely but this was quickly spoilt by the very miserable lady in charge. For some reason it was as if she did not want us in her shop. She didn't smile, she seemed irritated when asked to amend the dress after the sales assistant broke the strap whilst fastening my sister's dress. We felt uncomfortable and when we left my sister said goodbye to the boss and she didn't even look at my sister, she just mumbled goodbye under her breath whilst looking down. So rude, we spent money in ur shop and regardless of your prejudices u should show people the respect they deserve. You can't behave like that it's unpleasant and off putting. I'm not sure what her problem was but ur customers should not experience ur gloomy personality.

Thank you for all your help! You made selecting my dream dress easy and you were very understanding with my requests. I looked stunning on the day and everyone was thrilled with how the dress looked. I will certainly be recommending you to my friends and I know my chief bridesmaid has already ordered her own gown from you for September! I couldn't believe how cheap you were compared to the other shop I saw. Mori Lee dresses are stunning! Your bridesmaid selection was also really good, and all my bridesmaids loved their dresses. Take care x

My sister ordered her wedding dress for her wedding in August 2012, I was with her when she attended the store ( then in Farnborough) and loved the owner who was very warm and friendly, there was never any feel of being rushed into anything and she was very comfortable to be around. This year it's my turn, and I've been back to the new store in Camberley, as well as others in the local area. Alex is as welcoming as ever and without prompting remembered my sister and her dress-she clearly likes to build a good relationship. I tried a wide variety of gowns on, back and forth between several and I never felt that she minded. I felt completely as ease around Alex and she has a great eye for suggesting dresses you might not consider. She does this without deterring you from others, and unlike another shop I've visited, she did it without making me feel that my body shape was awful and needed to be hidden under layers of fabric. I couldn't recommend the store enough, I had a wonderful experience, as did my sister last year. An absolute added bonus is the prices are fair, and her new store is big with lots of light.

I first visited glamorous gowns in August 2012 when it was still based in Farnborough. The owner was very helpful and quite bossy at making me try on a wide variety of dresses. I was very happy with the service and pleased with the dress I picked. My 2 bridesmaids also picked their dresses and were happy with the service. I was told I would be contacted in February when my dress would be due into store and paid 50% of the total bill. February passed, it got to the end of March and I was starting to get worried, so I contacted the owner and she said it had been in for ages and she had sent me an e-mail(which I didn’t receive)I made an appointment to go in for a fitting with my chief bridesmaid. At the new shop in Camberley I tried on my dress in very public surroundings, young girls were coming in and out during this time and he had to keep going off to help them, it was not a private appointment as I was expecting. The dress didn't fit so I was disappointed that it would need to be altered and I would have to come back down again. My bridesmaid tried on her dress and it was way too small about 10 inches despite the fact she had been measured by him a few months before. the worst thing about this appointment was the way he spoke to my bridesmaid in front of other customers in the shop, stating very rudely that she would have to either pay for a panel to be put in or buy a new one. There was no sympathy, no help or no offer of a more sensitive way to resolve the situation. My friend was very upset and embarrassed. So we had to go back to the shop for a 3rd time, again the communication that my dress had come back in was poor. On this occasion my dress fitted, although he had to take some of the stitching out and put in an extra modesty panel which she put in on the spot. I was happy with the dress although a bit annoyed that I had to pay out an extra £90 which hadn't been communicated. I was expecting it to be £30-40 as previously suggested. My bridesmaid dress fitted with the corset back but that cost an extra £50. My other bridesmaids dress was also faulty at the back and she had to get that fixed at her own cost. On the day of the wedding, I had a disaster with my dress, after the ceremony my sister in law ran up to me and pulled me over to one side saying she could see my bum! I was horrified! The modesty panel had been sewn in so badly it had come loose and had slipped to one side. For the rest of the day I spent it fiddling with my bum making sure it was in place, not ideal on your wedding day when you are moving, talking to guests and dancing! My chief bridesmaid also found that there were no straps with her dress so she spent the day constantly pulling at her dress. After the wedding I sent Alex an e-mail with my comments hoping for some sort of apology or at the very least an apology to my chief bridesmaid for the manner in which she spoke to her. All I got from her were excuses and she was very defensive and reluctant to apologise. She made out the reason for my dress mishap must have been something I did! In summary, I would not recommend, what started off as a reasonable dress ended up quite expensive. the customer service was poor, the shop is not private and the owner needs to learn some sensitivity. If you still want to use this store I would strongly recommend you check the measurements he takes and writes down on her forms as if you are in a hurry this could be detrimental and costly.

I visited Glamorous Gowns in February 2012 because they were reputably a well reviewed small business, and I needed a ‘Maid of Honour’ dress for a wedding a close friend of mine was having overseas. Initially, the service was good, the dress was ordered, I paid a 50% deposit and was relatively happy with the experience. I was additionally given a colour swatch of my dress’ material, which I sent to the bride-to-be as she intended to use it in the colour scheme of her wedding. When the dress was due (2nd week of May, 2012) I contacted the retailer to ask whether everything was on target and I found out - through a recorded answer message - that the store was closed until the 4th week of May. I had not received any forewarning and I was obviously unimpressed, especially as this delayed the receipt of my dress. I also never got a reply regarding my e-mail query re. confirmation of delivery date. I called Glamorous Gowns again when it re-opened, and was told that my dress had not been delivered to the store yet, and that I would be contacted when it would be. Estimated delivery date was now postponed till end of May, which was still more or less acceptable as I was due to leave for the wedding towards the end of June. I was contacted via e-mail on the 29th of May stating that there had been a problem with my dress and it would not be received on time. I was offered a short list of available alternative dresses that weren’t the style/colour/size required, so that was pointless as a major alteration service on a dress I did not want was out of the question, especially as I was to pay for any alteration costs. The shop did not attempt to offer any alternative solution to this probem, and the negligence of the business also meant that it was necessary to try and acquire a suitable dress of as similar a colour as possible to the original outfit within a very short time period. I am therefore writing this review as this is not the service a customer, let alone a bride, should have to endure. I would like to warn prospective customers that the business is unreliable, and should learn treat its clients with more respect.