dont ever use them!

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mojoe's review of Celebration Village Manchester

“dont ever use them! ”

★★☆☆☆

written by mojoe on 21/05/2012


This company should have been called disaster village, we ordered dresses 14 months before the date of the wedding. Upon arrival into the store we discovered they had totally messed up the order and ordered the wrong styles. After finding out we couldnt get the correct styles in we had to settle for the ones that had arrived and one of the bridesmaids had to settle for one that had been in the store and tried on by several people.
Not once throughout all of this did I lose my temper with themdespite the total upset that they had caused me.
After all the final fittings, we collected the dresses. On the day of my wedding, we opened the dresses to find that 2 out of the 3 dresses had problems with them. At the back of the dresses they were missing the fasteners that kept the dresses in place. On one of the dresses, the back was all coming undone, and the lace in the back of the dress was all uneven and not sewn properly.
My daughter had to sew one of the bridesmaids into her dress and sew individual fasteners into place in order that that they stayed into place.
I decided to call celebration village to complain, at this point I became upset. I asked for the manager, I started to explain what had happened, she turned round and told me it was my problem and that we should have checked the dresses ourselves. She said that it wasnt the problem and proceeded to put the phone down on me.
Never in my life have I received such disgusting cutomer service as to this company and this disgrace of a manager who calls herself a business woman.
I hope that they take the time to read the comments that are posted onto the site, but to be honest they probably wouldnt give a damn if they did.
Hopefully, you do read this and all I can say is that you are a disgrace to the industry you are in and need to re evaluate yourself as a business woman. You already have as a company a bad name for which I discovered to late off several people, plus you also have a bad reputation throughout the industry that you represent.




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Guest's Response to mojoe's Review

Written on: 15/06/2012

Totally agree with your sentiments 100 per cent my poor daughter was left a week before she was due to go abroad for her wedding without any alterations done and no hope of getting them done by this Company. They didn't even tell her until day she was to collect her wedding dress supposedly nearly completed. This was the last straw in a long line of errors think more apt name is commiseration & damage to dreams.

We and her friends would never recommend them & to any misguided people who area waiting their clothes to be altered collect them in plenty of time before event . If our abysmal service and other reviews on this site are to be believed I would also say go elsewhere for your most important dress etc.

We have gave them ample time to investigate our complaint but not bothered and when we phone to spur them on its like we have done them a disservice.

Time this company was made to be accountable to their customers and not just take money and not care at all. checked Stop them spoiling another persons dreams

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