Close her down

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★★★★☆
3.5
From 114 reviews
64.0% of users recommend this

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Guest's review of Caroline Castigliano Wedding Dresses

“Close her down”

★☆☆☆☆

written by on 26/11/2013

I bought my wedding dress from CC and had a terrible experience. Despite having involved solicitors she has treated my mum and I terribly. My dress had to be remade on the Wednesday before my wedding which was on the Sunday. I did not get to try it on until the Friday morning and even then they took it away for further alterations. Despite these enormous problems I was offered no compensation or even a serious apology, we had to cancel family dinners and all my beautician appointments had to be rescheduled. Additionally they did not even bother to send someone to help me put on my dress on the day, I had not tried it on since their last alterations on the Friday.
She acknowledged her mistakes by sending me flowers and remaking the top section of my dress, but I was not compensated. She gave me no refund, discount, nothing complimentary, nothing.

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Elondon555's Comment

Written on: 17/01/2014

This is so awful I'm so sorry for your ordeal. I also had a bad experience with them.

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Londongirl11's Comment

Written on: 11/03/2019

Hi, sorry to read this, it seems that many women are very unhappy with CC service and post sale service.
I am currently in a bad situation with them as well, and could really use some advice, especially as you had lawyers involved which I am planning on doing also. Would it be possible to speak directly to you ? Many thanks !

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