poor customer service

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Click here if this is your business

Guest's review of Berketex Bride, Leeds

“poor customer service”

★★☆☆☆

written by on 30/06/2011

I went there 2 days ago and I wasnt really sure what kind of dress I am looking for. After trying on 4th dresses the shop assistant 'nicely' suggested that maybe I should try antoher shop because in her opinion they dont have wedding dress that I am looking for. Although at the start of the visit I pointed out that I dont have a clear idea of the style of the dress I would prefer, she did not offer any other dresses except of those I've chosen, even ignoring the choices that my mum and my friend have made for me.
I would therefore not recommend this shop to anyone, although the manager I spoke to on the phone was very nice and helpful. I did not feel welcome in the store an so the visit upset me.

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