The worst experience of my life!

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Guest's review of Berketex Bride, Kingston

★☆☆☆☆

“The worst experience of my life!”

Written on: 05/03/2013

The most unhelpful, unfriendly, rude staff I have ever encountered. Awful customer service - actually no customer service. I loved the dress and am so glad I took it to a different store for alternations as Berketex have tried their hardest to ruin one of the most special parts of my wedding. If you ever plan on buying a wedding dress, please do not buy it from them. I would not want anyone to experience the day I did when seeing my dress for the first time. My veil was faulty, the shop said they would refund me the price of the veil, when I called to confirm this they lied and said it was not the case (I have photos to prove it). Just terrible.

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