Very poor service

I visited Amy Louise Bridal shop back in 2011 when it was owned by a mother and daughter team. Their staff were amazing and I loved the whole experience. I then paid a huge deposit on a dress only to find in the new year that it had been taken over by a lady. I've got to say she had very little people skills and this prevailed as my wedding approached. Months before the wedding I was hit with huge costs which I was told were included in the original price. The cost was over £600 plus the cost of my dress. She blamed the family who previously had the business.

The biggest complaint I have was the seamstress could only get my dress ready 4 days before the big day, the night before the wedding I tried it on so my mum could have a trial run only to find my sleeves/straps were in the wrong place and did not sit correctly! I'd paid £200 for these! Luckily my mum is really good and fixed the problem. Instead of having a nice relaxing evening my poor mum was up late sewing.

As I disappeared on honeymoon my mum returned an underskirt and let them know about the problem..... She was met by a blank, disinterested lady who offered no sort of apology. I'm hoping I'm only getting married once so I won't be returning but I would like to offer guidance to future brides.