Cakes Today - www.cakestoday.co.uk Review

Very Poor service . I ordered a choclate cake for my grandson's 21st Birthday . The ordering part was smooth but the service extremely poor . It was due to be delivered yesterday and arranged for the delivery between 6-11pm. CT claim that they tried to deliver the cake at 6pm . However my grandson who was at the address at the time with a friend stated that they were waiting for the delivery but no one turned up . I contacted them last night and they said someone will call me in the morning. Since this morning I have had a real run around I have spoken to eight different people and made about 15 calls in total . I have been given the option of re-delivery at £10 at the same address or £25 at an alternative address. I requested a refund I was told as the cake was already made they would not give me a refund . Another staff member stated we will have to make a fresh cake as we will not use the last evening one . Very poor service spoke to eight different staff members without getting anywhere .