Terrible support & customer service - Don't use

4.0 / 5
75% of users recommend this
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Mik1's review of bOnline - www.bonline.com


“Terrible support and customer service - Don't use”

Written on: 05/08/2017 by Mik1 (1 review written)

BOnline claim to be based in Vauxhall, London, but the designers and all the customer support staff in South Africa. Only the sales team are in London. The initial design was good, but they were just about to hand me over the site when I noticed quite a few mistakes, when I asked them to correct these, the head of design himself told me that this would be the last review! I kept asking the designer to make changes and corrections and they kept being ignored, the attention to detail was very poor. Their website state that no site goes live until you are completely satisfied, I wasn't and it still went live. I finished the corrections myself. I paid for .com as well as co.uk and they told me two days after I paid that I hadn't and wanted copies of my bank statements to prove I had. Fortunately, I had the email confirming payment. Throughout the year, the communication was poor, the promised SEO tutorials weren't brilliant, they would often cancel them at short notice. I wrote to complain about the service and they redirected my complaint to the head of design who was one of the person I had complained about. Beware, they register customers' website under their name and if you want to leave for another provider, they try and charge you £50 whereas most provider do this for free or for £10. Don't ever choose BOnline.

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