written by GrahamCSCS on 13/03/2017
The first time in reviewed WHUK was right at the beginning. You get helped then someone begs you to write a nice review. Then you find out the real service. The last 6 to 8 months we have had minimum weekly failures. Today, zero access for a whole business day again, zero response to emails. Same story "You don't have anti virus installed". They keep telling us this again and again, despite the fact we keep reminding that it's in our package!!! If you need reliability or assistance at any time, go elsewhere.
written by Cornelius317 on 16/12/2016
Customer Service is defined as assistance and advice provided by a company to those people who buy or use its products or services. WHUK, however, has taken Customer Service above and beyond that description. In the six years that we have been using WHUK’s services we have encountered issues along the way; for the most part very minor but one or two have prompted a bit of nail biting! Irrespective of the nature of the problem or our lack of understanding of things server-side, he has always been there for us – efficient, understanding, calm and patient. He, along with his colleagues at WHUK take Customer Service to a new and exemplary level.
written by on 17/11/2016
I signed up to WHUK in 2014 to see how they compared to other providers. It did not take long to realise that they were way ahead of their competition in efficiency and service. It has the right customer focus and a caring attitude to ensure that any problem is solved to the customer's satisfaction. WHUK now handles all my business. So to the Linux team and all in Billing, thank you for helping me on my journey.
written by boobe on 25/06/2016
Hi is professional attitude and good morals and I'm very satisfied
written by Alec385 on 18/01/2016
Excellent service beyond anything else I have experienced. Cyril goes above and beyond his call of duty he is an ASSET to WHUK. Unlike other hosting provides you get to talk to an actual person. Keep up high standards and continue to provide the good service.
written by Derrickb164 on 17/12/2015
After nearly 5 years as a customer I can highly recommend WHUK for their friendly attitude and continued support. Thanks for your help as always to Rashid :)
written by AnandNethaji on 16/12/2015
iam very happy with Live Chat i got all my needs and well satisfied with Rashid.S..!! Thank You Very much Web Hosting Uk You Have A Nice person as emloyee and he his a very good and fast ..
written by aksasoft on 06/12/2015
RashidS has supported in best possible way today HE recreated the configuration and was very much patient to help us out
written by Threepot on 12/10/2015
I've been using webhosting.uk.com for about 4 years now. Every time I've ballsed up my redirects, or ruined an sql database - within minutes the guys on the support turn back the clock and sort me out. On top of that they look into weird issues which are caused by the 3rd party software I install on my shared hosting account, and they help me out. Most reviews are pretty rubbish, wrote by review farms in China or India, but I can whole heartedly say that webhosting.uk.com is THE perfect webhost, and what really clinches their super fast servers and reliability is not the bargain price - It is the service I get from the online support guys. Tonight I have dealt with "Sinclair J", who was totally on the ball, he sorted all my requested restorations, and had a look at some suspect files for me. Every time I go on the online support, I get blown away with how quickly my stuff gets sorted. There is so little waiting time, its the bomb!
written by mumsdadsfriends.com on 30/08/2015
Just like to say how pleased I was this morning when WHUK support addressed an issues in very quick time; quickly resolving it. Thanks to the person I dealt with who has been a great help since I joined WHUK and the guy who's technical expertise is very reassuring. Regards
written by AndyCummings on 20/07/2015
Many thanks to the people I dealt with for their excellent support in help me track down and resolve the high resource usage on a wordpress install - many thanks Regards
written by GideonElliott117 on 17/07/2015
the person I dealt with helped me solve problem - it wasn't quite right in your knowledge base so that''s why I started the chat session
written by ayazzz on 16/07/2015
thank you for almost perfect support team :) i like your services very much and everyday i thank to google to find you for us! :)) tonight i decided to ask the support team to assign a dedicated IP on our domain and then install the SSL Cert for us. and i started to live chat and "Rashid S." was there to help me and we finished all things together.. thank you "Rashid S." for your great help. you are a good helper!!! thank you eUKhost :)
written by Kirkpatrick111 on 08/07/2015
I have hosted with WHUK now for several years going from a standard basic package, through to a VPS and then for several years now up onto one of their dedicated hosting packages. The areas i lack in knowledge are the server side of things, so i sometimes need help...Well most of the time i need help when it comes to setting something new up on the server, or over my years there have been occasions where something has gone wrong (And they rarely do...) The support team are always very fast in finding an answer and getting things back up and running.. Just before i wrote this review i was on the online chat with a guy because i had a small issue, this issue was fixed very fast and i also had some suggestions about what i could do next time to solve issues with an old script to stop any possible exploits.. Great Business, Great Support...
written by hazcrew on 04/07/2015
Used their chat dervice a number of times. Always quick and comprehensive response. Always had clear concise answers to my questions with a friendly response and issues resolved immediately. I recomend their support.
written by Juliana397 on 03/07/2015
used online chat, the staff is really helpful, quickly sorted the problem, very happy with the services.
written by saidsaid on 19/06/2015
service of company is super. always help in all conditions. some time even suggesting how to make proper code. soo.. very appreciated with all stuff member but today the adviser 1 hour was helping me without any problem. and i came to decision to say big thanks regards and thanks Said Babanli
written by thepclab on 18/05/2015
the person I dealt with was very helpful and a great professional. He supported me for all the time needed to come up with the solution. I am very pleased with your support. Thanks for everything! Keep up the good work!
written by YaritzaVelez360 on 16/05/2015
Have just had a webchat with Sinclair, who was excellent in resolving my issues. Following a Windows update, my outlook on my laptop suddenly stopped working and in an attempt to resolve matters, I messed up all the settings. A telephone call to your line one support staff was unable to resolve things, so I begun a webchat with Sinclair who was able to see that for some reason my IP address had been blocked on the server. He whitelisted it and then helped me to correct the settings and all is now functioning perfectly. Many thanks Sinclair for all your help
written by Hamza224 on 04/05/2015
Today got help and support from from Shawn from Billing
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