Be careful - backup files will be removed

Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
★★★★★
4.9
From 1584 reviews
97.0% of users recommend this

  • Value For Money

Guest's review of Unlimited Web Hosting - www.unlimitedwebhosting.co.uk

“Be careful - backup files will be removed”

★☆☆☆☆

written by on 20/01/2014

I uploaded a number of backup files to their platform in November (my previous host was going bust and I needed to mvoe away from them quickly) and came to make changes to them today to switch them on and discovered they had all disappeared. I ask where they have gone and told its against "terms of service" to store backup files on their servers.

Be careful they will remove any backup files WITHOUT WARNING and you can't get them back!!!

While packages they offer might seem good value for money their attitute and decision to delete this type of file (and technically your property) without warning is a terrible approach to business. I wish I had chosen someone else and seriously regret my decision to move my collection of back up files across to them.

  • Value For Money

write a review

Uwhsupport's Comment

Written on: 23/01/2014

Dear customer

Whilst it is against our terms and conditions to use the hosting for storage / archiving purposes we do appreciate that people need to take backups. These are key when upgrading a website or migrating from another host.

In your case, the backup files were from another host, but were in a directory un-used for 2 months. These were picked on our regular server audits and cleaned up.

We hold 5 days backups ourselves so if something is ever removed, it can always be recovered if it requested within 5 days but in this case it was quite some time before you needed the files so this opportunity was lost. This was an unusual scenario in that you were moving from another host urgently, yet didn’t restore the sites for two months so the files will have looked like they were left over from a completed migration.

We regret any inconvenience this has caused you.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!