Site now down for 50 hours & counting

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benlondon's review of UK Cheapest


“Site now down for 50 hours & counting”

Written on: 16/01/2014 by benlondon (4 reviews written)

I have been with UK cheapest for about 5 years. Up til now they've always been pretty good.
My sites went down for 4 hours on Monday and then at 4am on Tuesday went down for good. It is now Thursday afternoon and they are still not back up.
Even worse their nameservers went down and only came back on Wendnesday evening so I had no email to my company email address either for 36 hours.
No clear explanation from them of what has happened to cause such a catastrophic failure or why they seem unable to restore the server

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Benlondon's Response to benlondon's Review

Written on: 17/01/2014

More than 72 hours now. They are now saying the back up failed and that it will be days before any sites are recovered, if at all. Un-be-liev-able!

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Yohy's Response to benlondon's Review

Written on: 17/01/2014

No resilience, no disaster recovery. Shocking. No email since Sunday . It is Thursday now. First line support worse than useless.

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