Very bad support

4.2 / 5
81% of users recommend this
  • Value For Money

Smartdesigners's review of UK Cheapest


“Very bad support”

Written on: 06/11/2013 by Smartdesigners (1 review written)

I am still waiting for feedback on a ticket i raised over 3 days ago, i know the have received the ticket as they say they have moved my ticket to 2nd line support. no telephone number to call, my website has been down for to long and i'm loosing sales. Pay for cheap you get cheap support, DO not go with this company if you are serious about your business, clearly they are not!

  • Value For Money

Ukcheapest's Response to Smartdesigners's Review

Written on: 07/11/2013

Dear Client,

Thank you for your feedback.

Unfortunately when a site breaches our Terms of Service or has been hacked/compromised and is sending large numbers of spam emails, it can take a little time to resolve the issue with your site.

Sometimes the issue cannot be resolved without a clean re-installation of your web application to the latest and most secure version.

We understand the inconvenience this can cause in the rare instances when this happens.

As always, a good precaution is to keep your application (eg Wordpress/Joomla) up to date and always maintain strong passwords. Change them often.

Out of date web application installations are the most common cause for site compromise issues.

A clean reset of your account will of course re-active your domain name immediately. Your ticket has been updated accordingly.

Kind Regards,

Colin @ Level III Tech Support

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