Smart Hosting - www.smarthosting.co.uk Reviews

★★★★★
4.9 / 5
97% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Smart Hosting - www.smarthosting.co.uk - Ask a question now

Media Gallery for Smart Hosting - www.smarthosting.co.uk

Smart Hosting - www.smarthosting.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★★☆☆☆

“Not that great anymore”

Written on: 14/06/2017 by EchoKnight (1 review written)

SmartHosting used to be a great service but since the join with crystal this has all gone down hill with servers being more laggy than ever (hopefully shouldn't be problem after server upgrades), support has gone so bad that i might actually consider changing. Due to the newly added system of priority tickets and the fact that u can view your place in line means that your are continuously being back tracked up the waiting list. went from 11th to 16 place in line after hours of waiting and then… Read Full Review

Liljonp's Response to EchoKnight's Review

Written on: 20/07/2017

I would agree with this review , especially re support. I used to find the support staff couldn't do enough to help. I now seem to get either rude or sarcastic responses from support.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“Not what they used to be sadly...”

Written on: 09/05/2017 by Ryderr446 (1 review written)

I've been a VPS customer for a number of years now and in the beginning the service and support was amazing (I've written a five star review elsewhere) however that experience has change big-time. Ticket response quality and response times are not great, the first response unless it's a simple Yes/No question has a tendency to be incomplete or inaccurate. In my time their Disaster Recovery capabilities failed miserably resulting in restoration of websites that were outdated and required… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“superb service when i started back in 2015...”

Written on: 19/04/2017

It was the best webhosting for me when i started back . after the company merged with someother company, neither the customer support is good, nor the host. they used to reply in 30 min, now, takes 2 days sometimes. they were friendly, felt like family to me when there were prblems with my server, now-- too professional, and very hard to deal with i started with master reseller, now they want me to get a reseller only hosting, and convert my reseller into individual reseller. They scan… Read Full Review

Reviewanonymous's Comment

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“Great in 2015, REALLY BAD in 2017”

Written on: 15/04/2017 by Mr_V (1 review written)

Been a customer for a while, had a great start, very helpful, even wrote on their website AT THE TIME that all services were fully supported. Long story short, I HAD a reseller account and a VPS as well as a ssl certificate, NONE OF THESE ARE SUPPORTED ANYMORE FOR THE EVEN THE MOST BASIC OF HELP. Average response is 1+ days for the most minor responses (a conversation usually has 2 people replying approximately 3-4 responses each, each response of this takes close to a day...... absolutely… Read Full Review

Reviewanonymous's Response to Mr_V's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview