Smart Hosting - www.smarthosting.co.uk Reviews

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Smart Hosting - www.smarthosting.co.uk

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★☆☆☆☆

“Used to be great, not so much now.”

Written on: 25/05/2017 by DaneDaniel (1 review written)

When we signed up for a reseller package over a year ago this seemed like the best hosting company, Providing excellent support and a fantastic hosting experience. However this has changed after the acquisition by Krystal Hosting, support wait times have increased from a couple of hours to usually a couple of days. Also as part of the acquisition Krystal has decided that Smart needs to "upgrade" their servers (which were fine the way they were). We have been forced to migrate machines which… Read Full Review

Siraajudeen's Comment

Written on: 16/10/2017

please avail to me the better one you are currently using?
thank you

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Brad86's Comment

Written on: 17/10/2017

That would be SollHost, they meet all of our needs.

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★☆☆☆☆

“Downhill Since Takeover”

Written on: 17/05/2017 by Whalen1979 (1 review written)

This company used to be great. Support used to reply in minutes and nothing was took much trouble. However they were taken over (or merged) with Krystal hosting a few months back. Ever since then their service has been terrible. Support tickets (even ones marked Urgent) take over 24 hours to receive a reply. I have tried to contact them today about an issue but on submitting the ticket I am met with a "Problem Loading Page" error and the ticket is not sent. I have tried this on three different… Read Full Review

Tricku2's Comment

Written on: 20/05/2017

I agree they are complete rubbish now looking for another supplier more than 24 hours and all my websites are still down they are very bad now real shame they want to screw up their loyal users...they will loose for sure.

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Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“Worst hosting experience I've ever had.”

Written on: 15/05/2017 by zestdesigns (1 review written)

I've had so many problems with this service that I honestly can't remember them all. I really regret having tried them as it's been hugely disappointing. At the very beginning, when I first joined I had a number of problems and left a review reflective of that. They contacted me and offered me lots of compensation. 6 months free, upgrade to my own unlimited virtual server with massive amounts of RAM and processing power, hosting for as many sites as I could want. All I had to do was remove my… Read Full Review

Reviewanonymous's Response to zestdesigns's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“Disk full please upload later”

Written on: 10/05/2017 by rafarm (1 review written)

We have 4 weeks with the problem of "Disk full please upload later" that comes to our customers, since this company has 99% capacity /home for 4 weeks and what we do is send a ticket and in 24h or 48h responds that they released a little space and it would be 98% ... this is not acceptable since we had to send several tickets for this same problem several times. We took a year with this company and at first everything was well less by some problems with the external mysql that after months was… Read Full Review

Reviewanonymous's Response to rafarm's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★☆☆☆☆

“Used to be great, now they are costing my business money”

Written on: 07/05/2017 by mikeleonhart (1 review written)

I used to get a response within a few hours for urgent queries. I am pulling my hair out at their responses for my urgent query over the last 3 days. My VPS went down (without reason) it took them 24 hours to respond, and whatever they did to put it back online has knocked off capability for me to log in. I've sent detailed Cron Job reports over with what the fault is, and explained that their resolution has taken the ability away for me to continue with my day to day use. I've just waited 48… Read Full Review

Binary101010's Response to mikeleonhart's Review

Written on: 09/05/2017

Couldn't agree more... I've just written a similar review having previously considered them 5 stars (a few years ago!)

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Reviewanonymous's Response to mikeleonhart's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★☆☆☆☆

“Were fantastic once”

Written on: 29/04/2017 by vqLeslie168 (1 review written)

We have been using smarthosting since 2015 and they were excellent, the problems started when they merged with Krystal and now it is unbelievably terrible. Website goes down all of the time, emails constantly go down and they take days to fix it meaning you will loose financially if you are running a business. If you are thinking of using these guys then I would seriously consider going elsewhere as the service cant be as bad as this with other companies. Emails are down for us again so we… Read Full Review

Reviewanonymous's Comment

Written on: 02/05/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Adios”

Written on: 12/04/2017 by Harlequn (3 reviews written)

I've waited, bit my lip, stubbed my toe, walked the dog and done just about everything I can think of to be patient during the transition but when tickets are consistently taking days, sometimes weeks to get resolved it's time to move on. Sorry Smart, business is business and I know you understand. I can put my finger on how much revenue I lost due to Smart's changes and I had to bite the bullet and migrate everything out. That included the closure of: • 1 x VPS 7 • 1 x VPS 1 • 1… Read Full Review

Vbjr's Response to Harlequn's Review

Written on: 18/04/2017

Where did you move to?
I'm trying to make a decision to move away as well, specially for the reseller point of view

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Harlequn's reply to Vbjr's Comment

Written on: 18/04/2017

We now run our own dedicated server so we're offering our own reseller options. Just look up "WhatNoWebsite" dot net.

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Vbjr's reply to Harlequn's Comment

Written on: 18/04/2017

Cheers will search now

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Reviewanonymous's Response to Harlequn's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Started out great but have now turned absolutely terrible.”

Written on: 27/03/2017 by Weberfj280 (1 review written)

They started great and now they are terrible, it seems like they have got far worse after being taken over by krystal. Only this morning our last VPS went down for some unknown reason (We are urgently moving away from them) at roughly 10:15am, we raised an emergency ticket at 10:30am as we could not access the VPS at all. The VPS is now working again (by 11:50am ish) but we still haven't had a reply almost 4 hours later. To list some of the other issues we are having: Disc keeps randomly… Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

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★☆☆☆☆

“Worst host I've had the misfortune of dealing with in...”

Written on: 02/03/2017 by stephenknott (1 review written)

We requested a simple upgrade to our VPS server in August 2016. To cut a long story short we still didn't have our upgrade by January 2017 so we moved to Digital Ocean who I'm pleased to say have been a pleasure to work with. I printed a PDF of our support ticket as its the longest I've ever had to endure, 59 pages long! No customer should ever have to wait this long for what was a simple upgrade from their cheapest VPS plan to the next plan up. My advice, stay well clear of this company, they… Read Full Review

Reviewanonymous's Response to stephenknott's Review

Written on: 17/03/2017

I've closed down all my VPS and hosting with them....Steer clear of Smart Hosting at all costs... they are POOR!

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★☆☆☆☆

“They are having support issues”

Written on: 02/03/2017 by DannyReed107 (1 review written)

This company has been great with supporting their customers since I went to them for hosting.
However they were completely overwhelmed after a merger. Days to reply to tickets and then when you need further dialogue back at 588 in the list!
It would be fair to say they have now made efforts to get on top of the issues and things have improved somewhat. I am still a customer to their credit… Read Full Review

Reviewanonymous's Comment

Written on: 17/03/2017

Steer clear of Smart Hosting at all costs... they are POOR!

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