Title says it all. The experience and how easy it is to use everything Smart Hosting offer is downright amazing. They have great documentation which cover everything you'll need when starting out and enough for the full-time workers requiring more detailed setups. With that and a truly brilliant support team who clearly put time and effort into their responses... you cannot go wrong. They do everything right and minimalise the pressures that can come with freelancing.

Ive been with smart hosting almost since day 1. They have had their ups and downs to be honest, but I would safely say thats long in the past. Customer support is second to none. The overall package I use is fantastic value for money. Great spec servers, great customer support, great up time and server speeds, great value. Whats not to like

Moved to Smart Hosting 18 months ago, as previous hosting company were ceasing to provide e-mail only packages. The decision was based on the reviews on this site, and I was so impressed, that a colleague also switched to them due to the same predicament. They have been excellent, questions always answered promptly, good prices. Yes, all companies go through difficult periods, and the merger was one, but those of us who hung in there until the storm passed are glad we did. I’ve now renewed my hosting package until 2020, with confidence that the service will remain as good as it was when I joined in 2016. Well done Smart & Krystal.

SmartHosting used to be a great service but since the join with crystal this has all gone down hill with servers being more laggy than ever (hopefully shouldn't be problem after server upgrades), support has gone so bad that i might actually consider changing. Due to the newly added system of priority tickets and the fact that u can view your place in line means that your are continuously being back tracked up the waiting list. went from 11th to 16 place in line after hours of waiting and then had to wait even longer for a review. The to add to this if you submit a priority ticket which you consider to be a big concern or is interfering with deadline or work to the extent that you cannot continue with out support you are and i feel quite rudely told not to use the urgent tickets unless it really matters, which it obviously did to me. I am now finding more that talking to support staff is little to no use if you need a response within 24hours due to the wait times of around 3-8 hours for a first reply only to wait 3-8 for a second and so on generally requiring multiple replies to get what you needed. However there are a few greatly appreciated additions like the Lets Encrypt SSL module and stuff for in the control panel but these do seem considerably slow. I use the premium reseller service.

This company used to be great. Support used to reply in minutes and nothing was took much trouble. However they were taken over (or merged) with Krystal hosting a few months back. Ever since then their service has been terrible. Support tickets (even ones marked Urgent) take over 24 hours to receive a reply. I have tried to contact them today about an issue but on submitting the ticket I am met with a "Problem Loading Page" error and the ticket is not sent. I have tried this on three different devices and through two different connections so I know the problem is not my end. This is the final straw with this company. I am now looking to move my custom elsewhere.

I've been a VPS customer for a number of years now and in the beginning the service and support was amazing (I've written a five star review elsewhere) however that experience has change big-time. Ticket response quality and response times are not great, the first response unless it's a simple Yes/No question has a tendency to be incomplete or inaccurate. In my time their Disaster Recovery capabilities failed miserably resulting in restoration of websites that were outdated and required rework. While they apologised and provided a credit they were not proactive in contacting affected customers... as above I had to query a support response before they acknowledged that I was affected by their outage. In their business that kind of failure is completely unacceptable but I stuck with them however as I've said the service has gone downhill. A further almost unforgivable failing was a year later when they couldn't restore a VPS (partial or complete). It took over six weeks to get a straight answer forcing for development rework. At the end the explanation was the same... "we've implemented a new solution so this doesn't happen again" In fairness their pricing plans on VPS have been very reasonable however since their merger / purchase earlier this year their pricing will increase by 75% for my hosting plan as they now charge extra for managing the VPS... something that has always been part of their plans previously. Something they haven't communicated to their existing customers yet! I won't be remaining a customer as my experience is they don't actively monitored the VPS and now are planning to charge additionally for a service that is woefully unacceptable.

I've been a customer of Smart Hosting for almost two years and so far I have had a lot of very positive experiences with them. I have seen the very negative comments from others here and I find it hard to believe that they are with the same hosting company as I am. It's true, they had some difficulties a few months back but as far as I can tell from the support I have received lately, they are back on track and provide the same level of support as they always did. Keep up the good work guys!

Super fast technical support responded within 30 mins and fixed my issue with slow cache issues on the server I had with them. The price of there hosting is very good as well which I am pleased with and you can also host unlimited domains as well. highly recommend this company to any one for excellent after sales service and value for money.

I used to get a response within a few hours for urgent queries. I am pulling my hair out at their responses for my urgent query over the last 3 days. My VPS went down (without reason) it took them 24 hours to respond, and whatever they did to put it back online has knocked off capability for me to log in. I've sent detailed Cron Job reports over with what the fault is, and explained that their resolution has taken the ability away for me to continue with my day to day use. I've just waited 48 hours to have a response which someone has clearly not bothered to read my detailed information. I'm now back in the queue probably for another day or two and in the meantime I can't continue with half the stuff I need to for my businesses

We have been using smarthosting since 2015 and they were excellent, the problems started when they merged with Krystal and now it is unbelievably terrible. Website goes down all of the time, emails constantly go down and they take days to fix it meaning you will loose financially if you are running a business. If you are thinking of using these guys then I would seriously consider going elsewhere as the service cant be as bad as this with other companies. Emails are down for us again so we are now going to have to bite the bullet and change providers as they have let us down far too often and it makes us look very unprofessional as a company. AVOID AT ALL COSTS!!

Been a customer for a while, had a great start, very helpful, even wrote on their website AT THE TIME that all services were fully supported. Long story short, I HAD a reseller account and a VPS as well as a ssl certificate, NONE OF THESE ARE SUPPORTED ANYMORE FOR THE EVEN THE MOST BASIC OF HELP. Average response is 1+ days for the most minor responses (a conversation usually has 2 people replying approximately 3-4 responses each, each response of this takes close to a day...... absolutely ridiculous). Not sure how the new guys that took over this company set up new customers, but if their service is anything to go by. I would look elsewhere, I am currently moving all my sites elsewhere.

They started great and now they are terrible, it seems like they have got far worse after being taken over by krystal. Only this morning our last VPS went down for some unknown reason (We are urgently moving away from them) at roughly 10:15am, we raised an emergency ticket at 10:30am as we could not access the VPS at all. The VPS is now working again (by 11:50am ish) but we still haven't had a reply almost 4 hours later. To list some of the other issues we are having: Disc keeps randomly reporting full, knocking all websites offline, this has happened 4/5 times in 4 months. Support recently taking up to 2/3 days to respond at medium level ticket (which states you'll get a response in a few hours). Websites on reseller system extremely slow (we have had to move reseller systems 3 times now). We've had more issues then this but I think this is enough to show anyone that these people are amateurs. If you value your business, stay away.

We requested a simple upgrade to our VPS server in August 2016. To cut a long story short we still didn't have our upgrade by January 2017 so we moved to Digital Ocean who I'm pleased to say have been a pleasure to work with. I printed a PDF of our support ticket as its the longest I've ever had to endure, 59 pages long! No customer should ever have to wait this long for what was a simple upgrade from their cheapest VPS plan to the next plan up. My advice, stay well clear of this company, they simply don't appear to have got their act together.

This company has been great with supporting their customers since I went to them for hosting.
However they were completely overwhelmed after a merger. Days to reply to tickets and then when you need further dialogue back at 588 in the list!
It would be fair to say they have now made efforts to get on top of the issues and things have improved somewhat. I am still a customer to their credit.

Hello to all! Today they switch me to other server witch is great. New apps, all working to fast, phpmyadmin was great fast and my page too. The product was really great now, great support, and price is very cheep. I can tell you if you choice smarthost you will greatfull for my review. Thanks Smart, today beryllium make my day better.