Smart Hosting - www.smarthosting.co.uk Reviews

★★★★★
4.7 / 5
784
93% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Smart Hosting - www.smarthosting.co.uk - Ask a question now

Media Gallery for Smart Hosting - www.smarthosting.co.uk

Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★☆☆☆

“Great in 2015, REALLY BAD in 2017”

Written on: 15/04/2017 by Mr_V (1 review written)

Been a customer for a while, had a great start, very helpful, even wrote on their website AT THE TIME that all services were fully supported. Long story short, I HAD a reseller account and a VPS as well as a ssl certificate, NONE OF THESE ARE SUPPORTED ANYMORE FOR THE EVEN THE MOST BASIC OF HELP. Average response is 1+ days for the most minor responses (a conversation usually has 2 people replying approximately 3-4 responses each, each response of this takes close to a day...... absolutely… Read Full Review

Reviewanonymous's Response to Mr_V's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Adios”

Written on: 12/04/2017 by Harlequn (3 reviews written)

I've waited, bit my lip, stubbed my toe, walked the dog and done just about everything I can think of to be patient during the transition but when tickets are consistently taking days, sometimes weeks to get resolved it's time to move on. Sorry Smart, business is business and I know you understand. I can put my finger on how much revenue I lost due to Smart's changes and I had to bite the bullet and migrate everything out. That included the closure of: • 1 x VPS 7 • 1 x VPS 1 • 1… Read Full Review

Vbjr's Response to Harlequn's Review

Written on: 18/04/2017

Where did you move to?
I'm trying to make a decision to move away as well, specially for the reseller point of view

Reply to this comment

Harlequn's reply to Vbjr's Comment

Written on: 18/04/2017

We now run our own dedicated server so we're offering our own reseller options. Just look up "WhatNoWebsite" dot net.

Reply to this comment

Vbjr's reply to Harlequn's Comment

Written on: 18/04/2017

Cheers will search now

Reply to this comment

Reviewanonymous's Response to Harlequn's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 4 Comments
★☆☆☆☆

“Once great now poor service”

Written on: 09/04/2017 by Price492 (1 review written)

After Smart merged with Kyrstal there has been nothing but problems, 2 day wait on tickets, No one can afford to run a business with emails down and you get no help. Seriously disappointment I have now moved all my domains and customers to fast hosts… Read Full Review

Reviewanonymous's Comment

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Dreadful service”

Written on: 28/03/2017 by CameronFitzgerald (1 review written)

Avoid and avoid this company. The website on this VPS hosting down and they do not care about this critical issue. … Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Started out great but have now turned absolutely terrible.”

Written on: 27/03/2017 by Weberfj280 (1 review written)

They started great and now they are terrible, it seems like they have got far worse after being taken over by krystal. Only this morning our last VPS went down for some unknown reason (We are urgently moving away from them) at roughly 10:15am, we raised an emergency ticket at 10:30am as we could not access the VPS at all. The VPS is now working again (by 11:50am ish) but we still haven't had a reply almost 4 hours later. To list some of the other issues we are having: Disc keeps randomly… Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Stay away”

Written on: 24/03/2017 by LinaChase498 (1 review written)

These guys started out great , but this had rapidly declined. They keep pulling websites offline when there is potential of a virus, when there isn't. The support is now poor with the new management and I find the people that work there rude and not technical enough. Very sad ending. I would not see this company running any longer than a year at the rate they are running. Stay away guys … Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Worst ever Support”

Written on: 20/03/2017 by Lacroix348 (1 review written)

Just to setup a VPS and install a cPanel it takes them over 24 hours to respond. Support tickets take over 10+ hours then they say that the solution is fixed which is not. Basically they completely lie when responding to support requests. It was great before, now it just sucks. SO many problems. Avoid it at any cost… Read Full Review

Reviewanonymous's Comment

Written on: 23/03/2017

I have pulled all my business away from them... they are the worst hosts ever... Steer clear of them.. AVOID!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Smarthosting Gone From Best to Worst in 2017 :(”

Written on: 18/03/2017 by LoganConnell (1 review written)

Up till early this year Smathost were fantastic and since their change of management they have become so unbelievably bad that they could rank as the worst hosting company ever. I've used a few companies since 1997 and Smarthost were until this year by far the best. Support questions answered within an hour and a pleasure to deal with. Due to them no longer supporting Paypal continuos billing and since `February me not receiving invoices, My account was suspended, I paid the outstanding… Read Full Review

Reviewanonymous's Comment

Written on: 23/03/2017

I have pulled all my business away from them... they are the worst hosts ever... Steer clear of them.. AVOID!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Over 3 days and still no response to support ticket.”

Written on: 17/03/2017 by dazznsarah (3 reviews written)

I've been using them for years without any problems, but I've just taken on another VPS and it hasn't been setup correctly, over 3 days wait and still no reply. Will be closing down all my accounts and moving elsewhere. STAY AWAY FROM THEM!!!… Read Full Review

Reviewanonymous's Response to dazznsarah's Review

Written on: 23/03/2017

I have pulled all my business away from them... they are the worst hosts ever... Steer clear of them.. AVOID!! Their customer service is the worst ever!!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“The worst ever..Stay away”

Written on: 17/03/2017 by Keene180 (1 review written)

This company used to be great till Krystal merged with them and it went rapidly downhill. Sites have been offline for days on end and it takes days for them to respond to any emergency tickets raised and even longer for normal ticket queries. This is definitely NOT the company you should be trusting with your website hosting. Steer clear. They do not care about their customers in the slightest. Their customer service is the worst I have ever experienced in any business. There are far better… Read Full Review

Reviewanonymous's Comment

Written on: 23/03/2017

I have pulled all my business away from them... they are the worst hosts ever... Steer clear of them.. AVOID!! Their customer service is the worst ever!!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“From Excellent to Rubbish in 6 months”

Written on: 16/03/2017 by Sanchezbp148 (1 review written)

On a recommendation I took out this hosting last year. Two sites on two different servers. All problems/issues dealt with very quickly and with friendly support staff. Three days ago I was sent an email stating that ClamAV had flagged some issues, one of which was a default file of Drupal 7 which hasn't changed and is exactly the same as on Drupal's latest software. I sent a support ticket and more than 48 hours later I am still 64 in a queue of 500 and that number goes up and down, so likely… Read Full Review

Reviewanonymous's Comment

Written on: 17/03/2017

I agree.. steer clear of this hosting company at all costs. They are POOR!

Reply to this comment

Reviewanonymous's Comment

Written on: 23/03/2017

I have pulled all my business away from them... they are the worst hosts ever... Steer clear of them.. AVOID!! Their customer service is the worst ever!!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“An absolute joke!”

Written on: 06/03/2017 by pulsecode (2 reviews written)

My experience of this host started well, with lots of friendly contact, phone calls and promises, but as it went on, it soon became clear all of the promises were empty, aimed at shutting me up rather than making my service any better. I very nearly lost a big client because the package i took out with Smart for them just could not do what they promised it could. And then they proceeded to tell me they were adding on extra ram and CPU power etc for free to try and make it perform more like it… Read Full Review

Milliemo123's Response to pulsecode's Review

Written on: 07/03/2017

Same. Disappointed, strung along, site has been down for three days now. Unqualified support - company has bitten off more than it can chew, irresponsible to make false promises to small businesses and cause such damage when they can't deliver and sites are left offline or with faults, or email affected. Their service was excellent and has now completely deteriorated.

Reply to this comment

Reviewanonymous's Response to pulsecode's Review

Written on: 17/03/2017

Steer clear of this host at all costs... they are POOR!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Diabolical customer service and pathetic support”

Written on: 05/03/2017 by Rallyline (2 reviews written)

This is what they claim to provide on their website: "Outstanding Customer Service We strive to go above and beyond the call of duty when it comes to customer support. We understand that when you rely on us to provide your hosting services, you expect only the best in customer support when you need it. With this in mind, we are proud to deliver outstanding customer support and in return regularly receive glowing reviews from our customers. We've got a name and reputation of which we're… Read Full Review

Reviewanonymous's Response to Rallyline's Review

Written on: 17/03/2017

Steer clear of this host at all costs... they are POOR!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“We're switching”

Written on: 04/03/2017 by Jonc419 (1 review written)

We've been with Smart Hosting almost a year, and, unlike other reviews, I can't say it's always been stellar. Every time we had a tech issue, it would take them several days to fix. Sometime we were able to find the solution faster than their support team. But even after a few incidents of a few days downtime, we still stayed on as the guys kept telling us their support staff have been literally working night and day to get is sorted. In the last month, it has become ridiculous. Sever's down… Read Full Review

Reviewanonymous's Comment

Written on: 17/03/2017

Ive already switched.. Steer clear of this host at all costs... they are POOR!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Worst host I've had the misfortune of dealing with in...”

Written on: 02/03/2017 by stephenknott (1 review written)

We requested a simple upgrade to our VPS server in August 2016. To cut a long story short we still didn't have our upgrade by January 2017 so we moved to Digital Ocean who I'm pleased to say have been a pleasure to work with. I printed a PDF of our support ticket as its the longest I've ever had to endure, 59 pages long! No customer should ever have to wait this long for what was a simple upgrade from their cheapest VPS plan to the next plan up. My advice, stay well clear of this company, they… Read Full Review

Reviewanonymous's Response to stephenknott's Review

Written on: 17/03/2017

I've closed down all my VPS and hosting with them....Steer clear of Smart Hosting at all costs... they are POOR!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“They are having support issues”

Written on: 02/03/2017 by DannyReed107 (1 review written)

This company has been great with supporting their customers since I went to them for hosting. However now they are loosing the plot after a merger. Days to reply to tickets and then when you need further dialogue back at 588 in the list! I hope they get their act together soon or I will have to think about moving elsewhere… Read Full Review

Reviewanonymous's Comment

Written on: 17/03/2017

Steer clear of Smart Hosting at all costs... they are POOR!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Avoid!!”

Written on: 27/02/2017 by davidb2000 (1 review written)

Like other recent reviewers, we signed up to Smarthosting.co.uk last year when things were running OK. We bought a reseller account but quickly discovered that the email was unusable. The server's spam filter allowed all kinds of junk through while blocking obviously legitimate mail, and no way to access or change the filter settings on the server-side. Oh well, at least support was quick and the downtime minimal. Then towards the end of last year everything changed. First a DDos attack… Read Full Review

Webdevelopment's Response to davidb2000's Review

Written on: 27/02/2017

I agree with you 100%

Reply to this comment

Reviewanonymous's Response to davidb2000's Review

Written on: 17/03/2017

Awful..Steer clear of Smart Hosting at all costs... they are POOR!

Reply to this comment

Ge000Rge's Response to davidb2000's Review

Written on: 04/03/2017

Same here! Truly awful.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★☆☆☆☆

“No support, websites down constantly, looking elsewhere”

Written on: 23/02/2017 by Shoemakerks374 (1 review written)

I joined about 8 months ago, all was good, support responded within about 10mins, and were very helpful.Websites were up at about 99.9%. As of about Jan, my websites started dropping out, and then they merged with a new company. Now, my websites are down for about an average of 1 hour....a DAY!!! Email support, you are in a queue of about 450 and it takes about 2 days to get a reply. Hit the reply button, and now you are back to 450 in the queue!! Joke! Looking elsewhere, so if anybody finds… Read Full Review

Abigailandrews's Comment

Written on: 06/03/2017

GURUCLOUD great hosting

Reply to this comment

Reviewanonymous's Comment

Written on: 17/03/2017

Ive moved all my business... Steer clear of Smart Hosting at all costs... they are POOR!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“The great new server!”

Written on: 23/02/2017 by 400Miller (1 review written)

Hello to all! Today they switch me to other server witch is great. New apps, all working to fast, phpmyadmin was great fast and my page too. The product was really great now, great support, and price is very cheep. I can tell you if you choice smarthost you will greatfull for my review. Thanks Smart, today beryllium make my day better. … Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Should be closed down”

Written on: 20/02/2017 by KayleyGreenwood (1 review written)

All my domains have been without email service for a week. I have raised high priority tickets and waited 2 days for a response of can you provide details of your account !!! even though I was logged into my account. I am still waiting. Please. Do not use this service if you reply of emails for your business otherwise you will lose lots of business and end up not having one. I was complain to the new owner Krystal hosting and ask for a refund. If enough people complain we can take a claim… Read Full Review

Reviewanonymous's Comment

Written on: 17/03/2017

They are the worst hosts EVER...Steer clear of Smart Hosting at all costs... they are POOR! I've moved all my business away from them.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview