I have used this company for a few years now and rarely have any technical problems with their service. I used to be with a company I think used pigeon post to reply to requests so this company is a joy. Being a techno numpty it sometimes appears that they are answering a different question to the problem I have asked about but that could be because I don't know the cause of the problem so the answers may be relevant. In any event they do not give up and have never let me down.

It is getting better and looks like they want to give a better customer experience. I had some issues in the past that made me go from one staff member to another but it looks like that now each member has more knowledge and are able to find solutions quickly

Super great support team service. Replies super fast. fix an issue as well very quick. Highly recommend.

I had some issues earlier year but stuck with hippo looks like they have revamped their network and now the service is better than ever

I tried Planet Hippo for two months and it didn't take anywhere near that long to discover how useless their services are. You certainly get what you pay for. Constant Error 500's not only on our sites, but also on their own front end. Their own site has been hacked. They provide no way of removing a credit card from file. They automatically charge your credit card BEFORE they inform you that they will. They provide no way of altering your domain's registered email as they have failed to update their WHMCS. This has remained the case for two months with a 'feature deprecated' error. I have told them what they need to do but have chosen not to fix this essential feature. The service provided does not meet the ICANN minimum requirements for domain management. They choose to charge for outbound domain transfers 'sometimes'. Seems somewhat hit and miss. In short, you will receive a headache for your troubles. I STRONGLY suggest you avoid this provider at all cost as they are, at best, unreliable.

AVOID, An absolutely awful company it took 6 days to register a domain, their own website is full of errors and sites are always going down. AVOID.

1 word would define them: Amateurs. Gave them my trust because they had the 24/7 chat support. Useless. They can't address problems right, or give satisfactory answers. Many times servers down. For short periods of time, sometimes for longer. And when asked them about the reasons, received unbelievable answers. Started moving my websites from them.

no working service in over a week and a half. support is appalling. stay far away. seriously!

Terrible service provider, The service has been down for days with an "Internal Server Error" displaying in the web browser. Im not at all impressed with the level of service I have been receiving. I wont be spending any more of my time, trying to find out why the hosting service isn't working as it should be. And more to the point I don't see why as a customer I should be 1. Expected to pay for a service I'm not receiving and 2. Being fobbed off with a "we are working on fixing the error" speech. When it worked it was fast, but now I have been without service for days on end, nearly a week now. Not at all impressed!

Terrible, my sites are always down, and I have lost 2 clients so far. All they can do is say sorry for the inconvenience. Not good enough from a professional hosting company.

Planethippo is a very friendly web hosting company, we are hosting a comms website on their system and they've helped us move from expired provider to their system with no additional cost. The speed is very good, our website always load very quick without any problem, we're using downtime monitor from Wordpress Jet Pack plugin and see no downtime over a year. That's amazing uptime and our members love that, they can access the website any time 24/7 Not only our website, we're hosting three more sites on same account and all working well. Great work!

I am very happy with my hosting. The up-time has been good and the features and options are a plus. I was really impressed with the customer support this morning. The representative responded to my chat request in less than a minute, was friendly, courteous and was flexible with a billing issue. I got what I needed and am VERY pleased. I am happy to recommend planethippo to others who need quality, reliable web-hosting with great service!

The help and technical support is out of this world good! The live chat is staffed with people who actually know technical stuff. They have solved DKIM, SPF, Joomla and Wordpress problems right on the spot without having to escalate it to a trouble ticket. It's such a relief to be able to get an immediate solution to issues.

I am an old person coming from a trade background with no computer skills. this company with their patient and constant support have helped me use the web to make an income when no other way was available. Very happy

I have been with many different web hosts over the years and I'm voluntarily writing this review because I am really happy with Planet Hippo. If you have a WordPress or similar site, and are looking for the most features for the lowest price, they are your solution.

Great, fantastic friendly company! The only reason I only give 4 star was because at times i have been on hold for over 5 minutes when calling on the phone. I have found the best way to get support is using chat or ticket. Please Planet Hippo sort out your phones answering times,

I have looked long and hard for a decent VPS provider that i fell i can trust. PH isn't the cheapest and I'm not saying they are the best, but I would say that the company are there when you need them, they have good up time, server speed is fantastic and the customer support ability is out of this world. I found the control panel a little different to panels i have used in the past but I am told there panel is industry standard so that must just be me. Good company to deal with and I will be putting more business your way. Keep up the work!!