Have been with net P for the last six yrs and am now going to move the three sites to another hosting package, the site often is unavailable and blocked by google as they have server security probs. tech staff are very patronising if they can't fix the prob and make you feel it's your fault. Will have to move domain names too so hoping that won't prove to much of a prob as well. Found the file manager rather stupid as the sites are always listed under httpdocs so you have to hunt to find them, stupid as other hosting sites file them under the website name that you give it. Would have preferred to not give a star at all but one is compulsory.

They used to be OK but now the support and service has gone down hill by far. I wouldn't recommend using them, they offer quite good cheap hosting, but the i have found the service not very good. The downtime is quite often and my clients don't really need this. I've moved web hosts now to zenbix group in the UK and the service i have found has been much better. Not a bad company, but i wouldn't recommend NetPivotal anymore.

I have been with NetPivotal for some 6 years and this last year has now seen the last straw that has broken the camels back. My site in the last few 6-8 months is nearly always down 2-3 times a month and it take 4-5 hours for them to sort out. Leave well alone.

Used to have a site hosted with Netpivotal and service was adequate. I've been using another host for a couple of years but needed to put another site up quickly and decided to give Netpivotal another go - big mistake. I uploaded the files, but no site for a few days as account had not been set up correctly, then no access to control panel. That was eventually sorted but for nealy two weeks we have had no email, every time I report they take about 24 hours to remedy, email works for an hour or two then stops. Use someone else!

Un-useable providers. They are not contactable. Numerous messages left on their published phone number without success. Even left a spoof message promising to move dozens of websites to them and still no reply. Utterly, utterly useless.

Do not use Netpivotal as a hosting or DNS provider. Several times they have had major DNS outages with no ETA's provided (across BOTH name servers). As they also use these name servers for their own support system, during these outages you cannot raise service requests unless you've bookmarked their IP! Contacting their published phone number only allows you to leave a message regarding sales and there are no further contact details. To top it off, their technical explanation will go as far as "someone misconfigured something sorry it won't happen again" - only to have the exact same incident occur within 10 hours.

I've been with Netpivotal for 5 years. They used to be ok (even if the imap service was never great). But in the last 6 months, it all gone very bad. I've been without email on a number of occasions, and currently, I'm writing this review because the whole netpivotal website has gone off-line!! I say, it's best to stay clear of this company until the service improves. Having your own domain is great, but moving it another registrar will be painful. Worth mentioning, that it's not an expensive service and maybe that is the reason it's not great. Pay a bit more and go to a better and bigger provider.

Everything said by everyone is true. The only department you can call is Sales. So when there is a problem it's really really hard to get a resolution. It takes over 14 hours to get a response to a problem. When they do respond they ask for thesame info you already supplied and then you have to wait again for another 14 hours to get another response There are problems every month It's just very bad. Do yourself a favour and stay away, just not good enough

Terrible! they lost all my mails numerous times and all they do is apologize without giving any sensible explanations. I can't wait to move to a different host. Now they don't even respond at their web based support centre. they take hours to respond and anyway it is all wrong!!!!

Have been with Netpivotal Business Plan (Win) for over 2 years but have finally had enough of their excuses. All hosting services have downtime...things happen but the excuses th provide just worsen the situation. Currently 4 days without emails (not the first time) and the only responses from tech support have been to say they have server issues and then to ask us if we have a back up which they can load!! No back ups, no disaster recovery and no communication from tech support. I've finally bitten the bullet and will change hosting company...when Netpivotal finally come back to me with the authorisation code to allow a new host

Terrible hosting. The server has been down several time due to being hacked. Email out of action for days on end. Not able to access control panel. Databases dissapear. Very slow response from customer support and usually the finger is pointed anywhere but at their own incompetence.

We have been with them for about 1.5 years and we have had too many problems to even list here. The server has been down for 5 days now and no one responds. I run a business which is now very difficult without emails or the website. I am in the process of moving to easyspace. PLEASE PLEASE PLEASE do not use this company....the worst service i have received fromany business.

Awful

Do not use

Servers hacked 3 times taking down all websites.

Old incomplete backups of site restored

Service useless

Do not touch this company for anything important.