First class responsive customer support

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4.1 / 5
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Guest's review of Heart Internet


“First class responsive customer support”

Written on: 01/07/2013

I was truly impressed by the speed of response over the weekend to a real pickle I had got into trying to transfer 2 domains, a web site and an email account from GoDaddy to Heart. I lost count of the number of times the ticket ping ponged back and forth over the 2 days sorting out some genuinely tricky issues. I also appreciated the caring a courteous responses throughout.

The only slight blot was that I was wrongly advised at first that there was nothing I need amend in the underlying WordPress code/database following a change in web site domain name, whereas it turned out I needed to make 2 essential changes in in the SQL database and all embedded references to images in pages/widgets etc needed to be amended as did all embedded links.

Apart from that the service was faultless

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