No weekend phone support! No response to open ticket!

Easyspace www.easyspace.com
★★★★☆
3.9
From 1353 reviews
77.0% of users recommend this

  • Value For Money

Spannertronic's review of Easyspace www.easyspace.com

“No weekend phone support! No response to open ticket!”

★☆☆☆☆

written by Spannertronic on 28/09/2013

My website, on a virtual server, went offline 24 hours ago; I have submitted 2 support tickets and they have not responded. The phone support is non-existent at the weekend.

When we went with them they were extremely helpful, with good telephone support ... but nowadays they are terrible. Convenience has prevented me from moving, but this lack of support is possibly the final straw!

  • Value For Money

write a review

Globalgold_Websupport's Response to Spannertronic's Review

Written on: 02/10/2013

Hello,

I am sorry to hear that you have experienced some issues. We do all we can to get customers issues resolved as quickly as possible and aim to find a solution where possible in the first response. We are available via phone and via our ticketing system and you will receive expert help at all times.

We are committed to providing the best service and always strive to achieve this in every corner of our business.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!