Auto-Upgrade NOT working ... & NO prior warning of bandwidth

4.8 / 5
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Guest's review of 5quidhost


“Auto-Upgrade NOT working ... & NO prior warning of...”

Written on: 09/05/2012

Very sorry .... as your system appeared very reasonable. But within a few weeks our *bandwidth* was exceeded and you simply closed our website to visitors. NO prior warning .... just WHAM! Website GONE!

We tried to upgrade ... but your system failed miserably and NO email was received regarding *payment* to auto-restart it.

We have decided to pay to be hosted by LCN instead as our former experience with LCN has been excellent.

Sorry .... but *time is of the essence* .... and so is service/support.

Freeky's Comment

Written on: 05/06/2012

I`ve used 5quid for years with no issue at all, but I`ve never seen (or needed) a Auto-Upgrade feature, are you sure your talking of 5quid?

Clearly if you exceed your allocated bandwidth they have to block you, but they do warn you when your approaching and when you exceed by email (perhaps you gave wrong email or failed to check spam box). They do also allow you to exceed allowed bandwidth by a good margin before applying a block.

Their responses to tickets are prompt and knowledgeable, if you need to upgrade just give payment (if no credit) and its done, even better if needed you can just upgrade for a month then go back to your old package.

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