no support

123-Reg - www.123-reg.co.uk
★★★★☆
4.2
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Guest's review of 123-Reg - www.123-reg.co.uk

“no support”

★★☆☆☆

written by on 23/06/2015

In my experience the support at 123 reg is rubbish, I waited over a month for a reply to my ticket that basically said :looks like you've sorted it your self now, contact us again if you haven't! Then a few days later I am getting billed again for renewal of the domain name that I had already renewed. This time I am told that I spelt it wrong, even though my only option was to select the renewal name from a drop down list.
Very disappointed with the level of customer service.

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I would really like to look into the problems you have had and the support, to find out what has gone wrong and what we can do to make it right.

If you can let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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