Be aware!

4.7 / 5
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Guest's review of Kinetico 2020c Water Softener


“Be aware!”

Written on: 30/03/2013

I have just cancelled our order for a Kinetico water softener after being misled by the Kinetico sales team. I can't comment on the performance of their products but their sales team use misleading selling tactics . My advice - do not be misled into thinking that the price indication they are giving you is for a 2020c ...... it is likely to be for a lower spec model!

Kineticoukltd's Comment

Written on: 08/04/2013

We’re very sorry to hear that you feel you have been misled by Kinetico.

As we don't sell our products directly, we are only able to advise of the recommended retail price of our range of products - from £800 to £1,600. This quoted price range represents all our water softener models, not just the 2020c. Where a 2020c specifically is under discussion, we advise a RRP of £1,330 (not including installation).

The actual purchase price of Kinetico softeners can only be quoted by an Authorised Kinetico Dealer, who is best placed to evaluate your property, recommend the most suitable softener for your needs, install and provide after-sales service.

At Kinetico we take any complaints very seriously and would ask that you contact us so we can discuss your issue and remedy any concerns you may have - either with Kinetico or with our dealer network.

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