Hotpoint WMD960 Terrible

I have had nothing but problems with this machine since we bought it. Paddles came off and after calling hotpoint on their expensive phone line, was told the paddles werent covered. I agreed to an engineer coming out as they said it would be refunded if it was deemed a machine fault. i was sure it was as I don't have heavy loads. I work in an office where I use suits that are to be dry cleaned and I have 2 young girls with very light clothes. Of course the engineer said the machine was not faulty, charged me the £79 and left me with a spare paddle - he oviously knew I would need another as this seems to be a common problem with this machine. My husband had to renew the other paddles within the following couple of weeks. I also tried to claim Hotpoint through trading standards as new washing machines should have life expectancy of more than a couple of months. Other problems are the spin cycle leaving clothes soaking, the short 30 min and 60 min wash cycles lasting hours and the machine just does not wash the clothes properly - it is as if there is not enough water in the machine. I spend a fortune on pre wash and stain removal products and so much time pre treating be fore I put them in the machine. Don't touch this machine or Hotpoint with a barge pole - utter rubbish