HORRIBLE CUSTOMER SERVICE AND ALMOST IMPOSSIBLE TO CANCEL!

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Vonage - www.vonage.co.uk
★★★☆☆
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msaajames's review of Vonage - www.vonage.co.uk

“HORRIBLE CUSTOMER SERVICE AND ALMOST IMPOSSIBLE TO CANCEL!”

★☆☆☆☆

written by msaajames on 12/02/2013

The customer service I received through Vonage has been a nightmare. I am a generally calm and friendly person, but the reps at Vonage pushed my blood pressure up and they really almost got a good ol' cussin. I was blown away at how the reps treated me like I didn't have any common sense, made canceling a nightmare, and added extra fees wherever they could. I would definitely NOT recommend them to anyone. The service was fine, but if you ever plan on canceling or moving or anything else that requires customer service, FORGET IT! It is also a principle issue: If I am spending my hard earned money with your company, I deserve to be treated with respect and not robbed by extra "fees" that were previously never mentioned. RIP OFF!!!

  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

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