DO NOT USE! TAKING TO COURT!

Click here if this is your business
The Health Bay - www.thehealthbay.com
★★★☆☆
3.0
52.0% of users recommend this

Kellyd11's review of The Health Bay - www.thehealthbay.com

“DO NOT USE! TAKING TO COURT!”

★☆☆☆☆

written by Kellyd11 on 23/01/2014

I decided to make a purchase from TheHealthBay as I needed specific foods that didn't contain certain Ingredients, after building up a shopping basket on their website over the course of a couple of day's, the goods which I ordered stated that they did not contain the ingredients my 7 month old baby is surverrly allergic too.

Sadly, after waiting longer than expected for my order to arrive, I immediately noticed that this was not the case, 35% of my order contained the Ingredients I was avoiding and they were not listed on their website, I fed my 7 month old baby one nibble of a gluten free oatcake and noticed a immediate reaction all over his body, it wasn't till later that I spotted in small print it contained Ingredients once again that my baby could not have.

My 7 month old son's body was covered in huge blisters with irritant red soreness extending into his eyes affecting his vision, he cried for 8 hours solid with out a pause for air, I thought that he was going to die, after rushing him into the hospital we had to go through a number of steps and get passed from one specialist to the other, we arrived home at 3am the next morning it was only at that time his itching started to calm down, he did not sleep till the following night and we had to take him to the doctors the day after to have another review on his reaction. along with wear this awful uncomfortable clothing which stopped the blisters getting any worse.

I telephoned TheHealthBay and explained my situiation to their manager (James) he wasn't concerned in the slightest and claimed that it was all my fault, I was in tears on the telephone, I even sent him photos on my sons skin, he told me to return the goods and stated that it would only cost £2.00 at the maximum for a return,then I would be refunded, (the cheapest return price was £12.00 not £2.00)

I returned the goods to the address clearly illustrated and displayed on their website, with proof of postage proof of delivery along with proof of signature hoping that I would be reimbursed with my £13.40.

After a week of no reply, I contacted theHealthBay again, who claimed that I had not returned the goods and said that they would not be refunding me, I had to send them the proof that I had, they then claimed that the address was in-correct, the address was correct they just couldn't be bothered to check it, eventually they contradicted themselves yet again, they said that they would be refunding me £11.00 and not my full £13.40 as they had to get my parcel delivered from their office to their warehouse. it has been day's and I haven't received a penny from
TheHealthBay

I am now speaking with a solicitor about this, I have all the telephone conversations recorded and medical records copied even the photographs of the description of their goods on their website, trading standards are now involved and the Telegraph and Argos Newspaper would like to make an article about it.

I would strongly advise anybody thinking of using this company to steer away while you still can, don't say that I haven't warned you.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0