CARFAX Reviews - www.carfax.com

★★★★★
4.5 / 5
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Latest Reviews

★☆☆☆☆

“CAR FAX RAISED OUR RATE WITH OUT LETTING US KNOW”

Written on: 05/06/2017 by zjBaker222 (1 review written)

CAR FAX RAISED OUR RATE WITH OUT LETTING US KNOW WE TOLD THEM TO CANCEL THEY SAID WE COULD NOT CANCEL HOWEVER SINCE THEY RAISED OUR RATE WITH OUT LETTING US KNOW WE SPOKE WITH MY ATTORNEY THEY CAN NOT DO THIS IF THEY DO CANCEL THEY WILL HAVE SOME PROBLEMS STAY AWAY FROM THIS SERVICE… Read Full Review

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★☆☆☆☆

“Carfax Cutomer Service is HORRIBLE!”

Written on: 07/05/2017

As a small used car dealer we depend on Carfax to show our customers the history of the vehicles that they are purchasing. We have used Carfax for many years. Recently we have had some billing issues. Besides the fact that Carfax is stupid expensive. We have paid our bill on time every month for the past 5 years. Just in November, we mailed our monthly payment to their "secure lock box", which they stated was at a bank. A month or so later we received a call from carfax stating that they hadn't… Read Full Review

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★☆☆☆☆

“FREE Report, Misleading!”

Written on: 14/03/2017 by vdRoss436 (1 review written)

I thought that I would receive a FREE report as advertised.history. When I got to the site I found that the Carfax reports were not FREE. Even though, I felt that it would be wise to get a report on a car that I am interested in buying so I entered the VIN number and clicked on the single (1 report, $29) choice. I then entered all the other information requested in the form. I then submitted the request only to see that somehow I had purchased the $69 package. Not acceptable,and misleading, I… Read Full Review

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★☆☆☆☆

“Very disappointed - not helpful for any veh over 5 yrs old”

Written on: 19/07/2016 by flyingjazz (1 review written)

I was so disappointed. I payed the fee, and trusted the report. Everything seemed just fine with the car. The odometer reading was wrong, and the report was crystal clean for a 1992 Toyota. The car, after I purchased it, was serviced, and would not pass inspection because it had been in a wreck, received a completely different motor, and was missing a mount. As soon as that was taken care of, and I took it home - the same day, the transmission fluid began to leak, and thousands more… Read Full Review

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★☆☆☆☆

“Too expensive”

Written on: 07/06/2016 by William452 (1 review written)

As a small used car dealer I have used carfax through a monthly subscription. Just recently they sneakily raised their price by nearly double!! Since Autocheck offers the same service for less than what I was trying to pay before I called to cancel my carfax subscription and was told I can't cancel because my subscription automatically renewed in April. Now I am stuck with with this overpriced product. My advice is to stay away from this greedy company. They don't care about you just your… Read Full Review

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★☆☆☆☆

“You cannot contact them by phone or live chat”

Written on: 02/03/2016

About one month ago I put in a VIN and received information from the Carfax website that the VIN was legit. Today I purchased a report, put in the same VIN, and it states "wrong VIN number". You cannot phone Carfax as a consumer. So I called as a dealer and was told that since I am a consumer, I must use the live chat feature of the website. So, 30 minutes later, I'm still waiting for a Live Chat agent. I tried "Decodethis.com" and it showed the VIN to be legit. Stay away from Carfax. … Read Full Review

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★☆☆☆☆

“Reports are NOT accurate”

Written on: 06/01/2016 by AriTucker1945 (1 review written)

Omitted an accident the vehicle we purchased had been in - did not report it untl 18 months after the accident. And did not report this omission to the current owners (us)once they started reporting. Class action law suit in '06 for this very thing… Read Full Review

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★★☆☆☆

“UNLIMITED IS VERY LIMITED!!”

Written on: 14/06/2015 by yahooguy (1 review written)

I wanted to purchase two cars from a dealer only so I purchased the unlimited report package for $54.95. I started looking at cars online and ran a few vin numbers of cars I was interested in. As soon as I hit 5 reports it would not let me do any more VIN number reports which is the only way you can run a report from a dealer. It said I can only run 5 reports with the "unlimited" package and unlimited license plate runs only and it is designed for buying from a personal seller with a license… Read Full Review

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★★★★☆

“Nice Utility, but expensive!”

Written on: 14/10/2014 by yankee_978 (1 review written)

I used this nice utility to find my new car, it's very usefull, you will not have any surprice having all the historyof your car... Just a bit expensive because with more than 50 dollars you will receive just 30 days… Read Full Review

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★★★☆☆

“Not for Canada: Unlimited CARFAX Reports using License...”

Written on: 06/09/2014

The web page offers to enter the license plate number, then a state. Here is the problem, there are no Canadian provinces on the list. So, for Canadians there is only one option, 5 reports based on VIN… Read Full Review

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★★★★★

“A must before buying used car”

Written on: 10/08/2014 by RayGregory187 (1 review written)

like a back ground check of your future family member. Yeah, you need that to avoid problems… Read Full Review

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★★★★★

“Many states away”

Written on: 21/06/2014 by Murdockdu470 (1 review written)

We were in California and soon moving back to Nebraska and we were searching for a SUV upgrade to our 98 Ford Expedition. We found a vehicle in our price range in Iowa. It was low miles, 2 owner vehicle, and had all of the options we wanted. After looking up the VIN with carfax, we realized that it had been in an accident that had bent up the frame. I am so happy that we are a member of carfax and prevented a bad investment… Read Full Review

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★☆☆☆☆

“STAY AWAY use any other vin service”

Written on: 10/06/2014 by LiaWentworth (1 review written)

So they expect us to trust them and then they mislead us thinking we are getting a months free vin checks and it's only 5... Why would I want to look up some ones license plate... RIP OFF… Read Full Review

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★★★★☆

“CARFAX MADE A DIFFERENCE!”

Written on: 31/05/2014 by ZionAndersen347 (1 review written)

The report was good. I felt it really helped with our purchase… Read Full Review

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★★★★☆

“Would NOT”

Written on: 10/05/2014 by Mariyah456 (1 review written)

Would NOT purchase vehicle without Carfax report, period… Read Full Review

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★★★★★

“EXCELENTE EXPERIENCE DONT BUY WITHOUT IT”

Written on: 28/04/2014 by hemo (1 review written)

I recommend everybody before buying any car tu check please on carfax is a primary investment before even start to search, I allways used and recommend it , personally I choose my new car a Honda 2009 with carfax help, all others have fake information carfax help not to buy a big problem… Read Full Review

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★★★★★

“Carfax helped me make informed educated decisions”

Written on: 27/04/2014 by Atticusg214 (1 review written)

Took me 2+ years to find a new car. Carfax helped me to make informed educated decisions and walk away from a lot of overpriced turds. I would highly recommend anyone to use Carfax before purchasing any vehicle. I liked the reports better than other sites. They are easy to read and pinpoint and clarify more issues… Read Full Review

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★★★★★

“Well worth it”

Written on: 26/04/2014

I recently bought a car and was very nervous after the luck I had in the past with cars. I bought the unlimited reports which was so worth it. When it comes to buying a car whether it is from a dealer or private party, they will tell you anything you want to here so that they can either get rid of a car or make money off you. So many people would tell me oh ya the car fax is clean and it has 1 owner.... well 9 times out of 10 that was not the case. I ended up getting a 2012 Ford Flex that has… Read Full Review

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★★★★★

“Carfax caught it! Others didn't!”

Written on: 26/04/2014 by Roselynz410 (1 review written)

This is the honest truth. I was planning on buying a used truck. I bought car report from another company. Truck came back 100 percent clean. I then went ahead and bought the Carfax report. It reported random services, emission checks and the odometer at the time. I went ahead and looked at the truck. The miles on the odometer didn't match Carfax report... Sounded fishy... Carfax was correct! The police followed up. The seller rolled the millages back by 100,000 miles! Trust Carfax and the info… Read Full Review

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★★★★★

“Saved me from a disaster!!!!!”

Written on: 26/04/2014 by 399Holder (1 review written)

When I started looking for a car I started with buy here pay here dealers. The first one I went to had a great looking Chrysler Sebring convertable just like I wanted. I asked if they could give me a carfax and was told no. Well I really was considering buying the car so I went on line and got my own carfax. WOW was I in for a surprise. The car had been totaled! I was going to buy that car. I will never buy a car without seeing a car fax. When I found the car I did buy I got another car fax. I… Read Full Review

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