do not use, ever

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A1 National Van Hire - www.a1nationalvanhire.co.uk
★☆☆☆☆
1.0
0.0% of users recommend this
  • Customer Service

  • Value For Money

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hames37's review of A1 National Van Hire - www.a1nationalvanhire.co.uk

“do not use, ever”

★☆☆☆☆

written by hames37 on 11/10/2012

I hired a van from them and they just would not return my deposit of £250. I sent letters, i gave up on the phone. I contacted watchdog, trading standards and i warned them of what i would do. After four weeks i gave up and threatened them with court action. Wow! That got there attention, had my money back within 2 hours, but unfortunately for them i am waiting to hear from 'watchdog', trading standards have been informed and i am in dialogue with them.
If they owe you, just threaten them, youo will get it back!

  • September 2012

    Date of hire (month/year)

  • CARLISLE

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Properties's Response to hames37's Review

Written on: 19/10/2012

What number did you contact them on?

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Jeffchef's Response to hames37's Review

Written on: 22/11/2012

Same thing happened to me back in June but they took out 2 lots of £250 deposits out of my account! Was not happy so phoned them up and they told me they couldn't deal with my query over the phone! they told me to email them instead so thought I would never get my money back so wrote a stern letter threatening them with legal action and then suddenly I got an email back apologizing and the money was back in my account in 24 hrs later. Have used a different hire company since.

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Ephyom's Response to hames37's Review

Written on: 26/10/2012

We had our booking cancelled with less than 24 hours notice....they still have £465.99 and will not refund us! it's in the hands of our credit company. Shocking service, no one ever answers the phone. and now they are not answering our emails. How can they still be allowed to continue doing business?

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