I received a phone call saying that I had won a raffle prize saying that I would have my carpet cleaned the following day. I thought nothing of it but puzzled which raffle I enterd. The following day two people turned up and explained to me that they had to show me the amount of dust it was picking up by putting a filter on it. An hour pased included 2 break very little done but losds of dust. They made their wsy to the bedroom and even vaccinated my bed. Now to the end. Took them 2 hours more to sell me the damn thing. Started £3000 then got it down to £900 after speaking to the manager. After I signed the contract for £33 a month they went and took my Dyson with them without asking. I was in tears. After they went I realized thai I was ended up paying in total £1554. Anyway I thought that was it, I was hoping I would not see them again as the way it was sold I would not have any problems with it again. Over 12 months now had passed had a phone call to say it was time for service the thing. Got told that I had used it a lot, no only approximately 4 times and they told me the motor had gone so ended up paying £190 to get it repaired but cane back in the same condition. It been served a few times after that and been told it wasn't safe as sparks was coming from it. I refused to get it repaired Last night got it repaired yet again and the service man arrived an hour and a half late. It had a new belt every time It was serviced and since the last time which was 3 months ago the belt haf melted, which puzzled me I had not used it. Offer again as I had only 18 months left to pay I could buy it outright for £1190 with yet another vac for upstairs. I said no. He phoned me again this morning with the same offer but this time I have 30 months left. He said he would not charge if I took an insurance for £5 but I still ended up paying £25. And according to the phone call this morning that I had signed the insurance for £7.95 per month. Looking at the paperwork he did not put a price on the piece of paper I signed. I only wish there is a wsy to finish this, better still if I could get my money bacK. No way to any. They don't listen only taking money from the public. Keep awsy from them.

A complete waste of a vast amount of money. So heavy it hurt my back to move it around. Accessories, bags, carpet cleaners etc at grossly inflated prices. Cost of a service agreement a joke. Pestered at least once a month to arrange a date for servicing. Considering I never use it(as I have explained to them many times)it would be a waste of money. My husband went through a 5 hour high pressure sell while I popped in and out whilst painting walls. Seemed good at the time, but sadly not even worth £50. Now have a great cordless cleaner at a brilliant price and it does a much better job.

We've had our Kirby G5 for 12 years now. Bought once, had it serviced once and replaced a the belt last month. Pros: It has been the best machine possible because it has such strong suction and a great range of attachments. You can use it to clean carpet, non-carpeted floors, ceilings, furniture etc. We rent and have moved into a lot of really filthy houses so it has seen a lot of use and our landlords have always been amazed at how clean the house it is when we leave. The suction is strong enough to pick the carpet up slightly and shake it as you move backwards, meaning we get quite a bit of dirt out of the underlay as well as the carpet on top. We have also taken it apart to clean each individual piece individually after I accidentally vacuumed up some food. Soaked and washed everything except the main motor and it was as good as new when we put it back together. Cleaning the cleaning implements is something people forget. I would be happy to buy one second hand even if it was 5 or 10 years old. It would likely still work for another 10 and its possible to find and replace any parts if necessary. That says something about reliability. Cons: It is heavy. If you are elderly and/or injured and have to get it up stairs, maybe not for you. You do need to use it properly. Because the suction is strong you need to work slowly when using the carpet head or you can damage the carpet (apparently. I have not ever done this). Work on squares sections and drag it back towards you slowly, vacuuming the section from 2 or 3 different directions as well. Vacuum up anything and it is a goner. I have found copped up pieces of screws and nails in it before. The attachments come with instructions. READ them, if you don't things can go horribly wrong. This is a professional machine. If you clean like I do, you dust/shake out everything (and vacuum the furniture) and move it to one side of the room then vacuum the empty side and move everything over and do the other side before returning everything (once every 2 weeks). Its a good way to check for snakes and rat nests as well as find lost items and encourages you to re-arrange the house more often, all while giving you a good workout. In between that its easy enough to do a quick vacuum of the walk ways. So I guess it depends on how you clean, as to whether its worth it for you. Also we bought it from a show room. Door-to-door salesmen are never a good idea for ANY product(Exception: girl-guide cookies).

I brought my kirby a number of years ago, it cost about £1500. I have it serviced every year which costs £75 and the engineer charges me £25 for a pack of bags.
I never use the extra attachments, they're too complicated!!
I am not having it serviced again, when it packs up, I will go and buy a new hoover, Not a kirby!!
They are heavy, arkward and quite frankly a waste of money.
I was pressured into buying it from the salesman. I wish I had told him to f*** off!!!

i have owned a g6 ever since it was released i have it servised every year and is still as good today as when it was purchased in 2000, yeas they are costly but add up how many hoovers you will buy in your life time, money well spent as i will never need to buy one again and it cleans better than any throw away plastic £200 hoover, very impressed with kirby just not there sales reps they are a pain in the rear end.

The sales pitch is fantastic and the machine is great, but after sales and annual sevicing is very very poor. The service centres are absolutely useless from those on the phone and the reps calling give empty promises. I sent my machine in working order for the yearly service and it was returned in a non working condition! Safer not to service or maybe buying a cheap machine from the oocal store and then when it does not work you just dispose of it and buy a new one. I could probably do this for my life time and still not have spent what the Kirby cost!

October 2010 UK, Cheshire. Had a chap knock on the door with a 'free entry' card to a competition to win a Nissan car or a daily prize of a free carpet clean - the chap told me it would be him who cleans the carpet if I win. Lo and behold a few days later a lady rings up to say I've won the daily prize. I double check there was no price to pay or terms + conditions. So this same chap who'd dropped off the card the other day turns up for what I was promised would be 40 mins to clean the carpet. He was actually a salesman selling vacuum cleaners called Kirby Sentria. 'They do everything' he said blah blah blah. He enjoyed showing us the filth picked up from our supposedly clean carpets. The gasps he gave could have earned him a place at RADA. An hour later I'm getting fed up (we cannot afford a new vacuum cleaner no matter how good it is - and it did seem good) so we begin mentioning the various errands needed to be made that day. After he'd now demonstrated the filth in the mattresses and how to clean the carpet with the water attachment another hour had passed.
"It's only 2500!" What!? I think. "I'll just call my manager to see if I can get a better price" he says promptly using our home phone - I later check it was a land-line number, it was fortunately. The 'manager' offered it for £1600 - we said we wouldn't be buying it for £500. The salesman in our house told us tales of woe...that he was only one sale away form gaining a holiday to Turkey, that he earns points for x,y and z. He eventually left without a sale, but I fully expect to be harassed on the phone for then foreseeable future. It wasn't worth the 'free' carpet clean. This method of sales was very intimidating, thankfully there were 2 of us at home otherwise it would have been even worse. BEWARE!

I have had a kirby for about 15 years its the best hoover I have ever had I get it serviced every year and it still picks up as good as the day I bought it. Good Value for money as it more than pays for itself.

I underwent the hardsell from a Kirby rep way back in the mid 80s and didn't succump primarily because of the cost. My concern is that my young son has now been roped into going for interview after interview about 40miles away each time, and has now been told he would be an ideal candidate to sell the vacuum cleaner. He is not a Salesman and I am concerned about the company's way of reigning in young vulnerable people who have probably been unemployed with the promise of a good salary, but from what I can establish, no company car, no business insurance, no expenses. I can see it all ending badly and with a lot of money spent in vain - and that's without buying a vacuum cleaner!!!

We Purchased a new Kirby from eBay for £500.
We had a sales man come to the door to sell us one of these Machines. For a start he show how good the Vacuum was compared to our Old one. Then came the High Pressure sales talk he show us the Price £2,700 The he said he would give us £800 FOR Our Old Vacuum! Now the Price was down to £1,900 the he used our Phone to call his Boss on a Mobile Costing us Nearly £4.50 in calls. He then Brought the price Down to £1000 if we buy the Machine that he use for the Demo Bearing in mind that this was a new Machine But he wanted us to buy it now when he was there and did not want us to think about it.
So what is the true cost of these Machines and how much Commission does the Saleman get?
Lastly for anyone who is not a very strong or fit Person they are no good as they are too Heavy to carry and Manover. Yes they are a good Machine but also bear in Mind that many of the Attachments would you not use. Proberly for the average House only the Main things you use with a normal Vacuum for so you are paying for attachments that you proberly never use.
My conclusion is they are over priced and look on eBay if you want one also the are great for anyone who is a youngester and is starting up a home and want a Vacuum for life. But also bear in mind that when you get Older they are Heavy Machines too Heavy for most Elderly people.

Biggest piece of junk I've ever seen. My grandma bought Kirby from a salesman who said it will make her house 100x cleaner that it is. Big, ugly, NOISY, doesn't reach under furnitures...

I have owned a Kirby for 25 yrs plus. I was given another one(by an elderly couple who found it too heavy for the stairs)and aquired a third. They are the best cleaner around, particularly for carpeted floors. The attachments make the basic upright so versatile, I recommend them 100%.

i have just been to lincoln for an interview travelling from grimsby to do so (40miles) and after the third interview was told wat i was going to be selling as they made it clear they didnt want to tell us until training. i found out that i was training to sell a kerby hoover and to be honest would of never travelled so far to learn about a hoover that is over priced a waste of money and a brainwashing training programme to sell to ure friends and family the price of these hoovers explained to me was at £2395
and felt uncomfortable to be apart of the training (brainwashing)
do not buy one of these gimmics for the love of god

I absolutely love my kirby. I have owned it for almmost two years and will never switch brands. This is the one Ive been looking for. It is a bit pricey but if you listen closely to the 10 year plan the salesman shows you, you will realize that it pays for itself!!!! Even though I live in apartments I haven't lost money on my security deposits due to carpet being dirty; and I have three kids!!! So I highly recommend it, there are a lot of attatchments, you may not use all of them all the time, but they're there when you DO need them!!!