Product ok, not dissapointed, customer service is worth it!

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Dyson Ball DC25 Multi Floor
★★☆☆☆
2.4
28.0% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Guest's review of Dyson Ball DC25 Multi Floor

“Product ok, not dissapointed, customer service is...”

★★★★☆

written by on 09/12/2011

I've had it for almost 2 years now, I have two dogs, it cleans the hair very easily, and carpets very well. Its not as good on actually larger pieces, but most of what I clean is hair and dust etc. I find it easy to manoever and the weight of it you get quickly accostumed to it. The ball is big, but if you don't fit under something, just take the wand out!! The cord is a little hasle but once again you get used to it. Easy to empty and no mess in the house when emptying in a bag. I clean the hair off my fabric sofas and even my car and I have no problem. There has been times when companies have refused to clean my car due to excess hair and I completed the wash myself in an hour with the dyson!

What I am most happy about is the customer service. Every 3 months they send you a reminder to clean the filters (super easy to do) and one day, a little piece broke of the hose and they send me a new hose by mail free of charge. I didn't wait on the line, an actual person talked to me and the call was completed in less than 5 minutes.
I recommend this since it has given me great peace of mind and it's actually more fun to clean now! Even after two years, I still love it.

  • More than 1 year

    Owned Product For:

  • easy

    Special Features

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Johnwataboy's Comment

Written on: 25/06/2013

I am glad to hear that one happy customer is getting the service they have paid for, having regard to the price you pay for a Dyson

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