No hidden extras but not quality service

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Ski Beat www.skibeat.co.uk
★★★☆☆
2.5
40.0% of users recommend this

Guest's review of Ski Beat www.skibeat.co.uk

“No hidden extras but not quality service”

★★★☆☆

written by on 27/12/2016

48 hours before our flight was due I rang Skibeat, having heard nothing about our promised travel documents, only to find that our flights had been changed last minute. Luckily this wasn't too disruptive for us, living close to the airport, but for some it was extremely inconvenient. We were met as promised at the airport and the coach transfer was smooth and our rep friendly. Upon showing him our ski hire voucher he assured us that our skis would be delivered to the chalet. We asked him two more times to check, only for him to say, at 9pm before our first day's skiing, that they wouldn't in fact be delivered to the chalet and we'd have to get them in the morning, cutting into our first day's skiing. The chalet hosts were once again really friendly but, as the first week of their first season, a bit unsure about good restaurants to recommend, how to light the fire etc. Overall, the service was friendly and there were no hidden extras but it seemed a bit novice and lacking the personal touches that make a chalet holiday special.

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