Keeping my refund

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
29.6% of users recommend this

Frankiee26's review of On The Beach Holidays - www.onthebeach.co.uk

“Keeping my refund ”

★☆☆☆☆

written by Frankiee26 on 12/07/2022

Booked a package holiday in 2020….it was cancelled due to pandemic and voucher for my flights with BA was sent to on the beach, this year BA have said anyone who had to have voucher in 2020 can now cash in. I have called OTB numerous times and spent 160.00 on calls and sent messages and emails asking for my refund. I contacted BA and they told me my voucher had been refunded to OTB. I’ve still had nothing and been fobbed off with messages saying they are waiting for it. Absolutely appalling company, they are happy to take sales calls but not complaints ….now taking them through small claims.

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