Bad experience

Buying tickets from them is like gambling in my experience and my humble opinion. I will take responsibility for not scouring the website to find and read all the terms and conditions, but I was under the assumption that it was like every other online booking site I have used in my 10 years of travelling around the world. The airline cancelled our flight. We did NOT want to cancel. Hop2 never informed us even though they knew weeks in advance. The airline said it was their responsibility to inform us. The airline informed hop2. Then they said our ticket is not refundable. In order to seem like nice guys they said they will offer us a partial discount minus $100 processing fee per person (we are 3 people). SO basically if you buy flights from them, they can be cancelled, especially in this time of the pandemic, without your knowledge or consent and you will lose the money you paid or maybe get a partial refund. We had to scramble to buy tickets the day of our trip and ended up spending $1000 more. Just book directly through the airline (I actually applied for a refund which they granted, but since hop2 paid for the tickets, they got the refund, not us). I had also booked through Expedia months before for this same trip and the flight was cancelled for coronavirus, but in contrast Expedia gave us a prompt refund with no fees charged. This is the difference between a good travel agency and Hop2. The tickets from Hop2 weren't even that much cheaper, I just chose them because they were a little cheaper and I thought they were a reputable company. I have wasted many hours with this issue, including my vacation and work time on my trip.