Booked holiday to Turkey(114857)including airport transfer for July 2022. Hotel booking was fine,however airport transfer service was very poor. Transport never showed up to transfer back to airport had to pay an extra 220euro for private taxi 9mnths later I'm still waiting for my refund, at one point one of the customer relations replied saying there is no need for me remind them about my refund. Very disappointing.

I booked a holiday 2 weeks ago with them to go tomorrow 1/4/23 I hadn't received my documents so called them ,they sent them only for it to be April 24 . I paid by debit card nothing I could do . They are charging me £3000 to cancel and will refund me £ 997 I never book a holiday a year in advance if I hadn't been so desperate I would of used a reputable company . I didn't even look at their reviews so my own fault .

We haven't travelled yet but so far the booking experience and customer service from Llewys has been excellent.

Fantastic service which has helped me to organise the perfect short getaway to Dubai. I was given excellent, personalised recommendations based on extensive knowledge to help me make the right decision on where to stay. The whole process was super easy and I will definitely use Destination2 for my next adventure! Thank you.

They are not interested once they have your money…beware!!! Tried so many times, by email and telephone, to seek information and customer support, post our money being paid. Staff continually make promises that we will be responded to/called but this never transpired. Truly awful experience post booking. Promises and guarantees made ( three times re cruise cabin) which was broken. The reservation agent was a complete shambles, making many many promises which were never met, guarantee made three times broken, never responding to emails or telephone calls, despite promises. We had to chase this guy so many times and when we managed to get through via colleague he had either forgotten the promises made or had just not got around to it. Even the reservation manager failed to callback after promising to do so, after we lodged a complaint with him against awful customer service by agent, and promises and a guarantee broken/not met. We concluded that if the reservations manager could not be bothered no wonder the generality of customer service was poor. We called customer service for the final time in the week pre our cruise sailing and a young lady said she would email agent to request he call us back urgently re the issue re our promised cabin ( which he advised he was monitoring monthly) but she said that she could not promise that he would contact us…which summed up how other staff viewed his customer service. We never heard from him. Customer service is non existent and it is clear to us that once this company has your money they are no longer interested in you, as other reviewers have stated. We will use another cruise agency in future, one that can be trusted such as Cruise 365, who provide an excellent service throughout. Date of experience: 07 February 2023

Hotel booking was fine - no problems! However,private taxi from Barbados airport to our hotel was a night mare - despite thinking our booking was for a private taxi were were bundled into a Boneshaker falling apart minibus. When I questioned this I was told that was what Destinaion2 had booked. Have sent 6 emails to Destinaion2 asking for them to ensure we get a private return taxi but none have been answered,bottom line is we will pay for a taxi ourselves back to the airport so as they say BUYER BEWARE MAKE SURE DESTINATION2 confirm precisely what you have booked

I have just booked a holiday for my wife and a couple of friends to go to Phuket in October. I dealt with agent who couldn't have been more helpful and found us dates that we agreed on and a price that was within our budget. I am hoping that everything will go as plan and that we can enjoy our trip with their help.

Destination 2 are a shocking company!!! Booked my holiday through them as I was getting married in Mauritius. Once confirmation came through the room type (ocean club room which is the only club room advertised on their website and the one I had booked) was incorrect on confirmation. I contacted them immediately but they said if I wanted to change room it would cost me more. I then asked to cancel my holiday after numerous emails and phone calls and was told I would lose my deposit. This was their mistake so the matter is now with trading standards. They may be a little cheaper but the customer service is simply shocking. To confirm I was booked into a room that didn’t even exist and it was me that informed destination 2. There’s a designated Facebook page dealing with all the complaints about this company it’s that bad. I only have lost my deposit, I had a lucky escape. I would add a picture of the confirmation email stating the none existing room type I was booked into. Please also note that they don’t do quotes via email, so you only receive confirmation of what you are booking AFTER you have paid the deposit. Do not book with this Company as they are not ABTA registered.

Disgusting customer service. If I could give 0 out of 5 I would ! Chose to use this company because it looked like good deals but if you run into any issues they will not help you and you will end up spending hundred and hundred if not more to rectify it. They will not help with changing any details of your flight or hotel after they got their hands on your money. All I ever hear from them is that there is nothing they can do. If I went into all my issues with them I’ll be here all day. Never leave reviews but I am so angry with them I can’t even begin to explain. Ruined my holiday

Just spoke with an agent who was very helpful and really friendly , got a great deal all booked and confirmed immediately! Email received of confirmation while on phone ! Great service so far ! Thanks.

This is the worst holiday booking company i have ever dealt with. During the build up to our holiday we had some questions about our baggage as our flights didn't state we had the 20kg that we paid for this was never resolved by customer service and we were simply ignored. This however can be somewhat overlooked by the fact desination 2 cancelled our holiday 3 weeks before we were meant to depart due to flight rescheduling. I was told that the flights had gone up in price and that we would have to pay an extra £1200 towards our holiday to fly there. I checked online and saw that AirFrance still had the flights available to book at the same price we had originally paid. We tried speaking to customer service who told us there were no flights available despite me explaining there were and then proceeded to ignored all of my calls. They repeatedly told me i would be called back and i never was. We are gutted we have lost our holiday but in truth it might actually be a good thing because of how useless Destination 2 actually is.

Well finally bit the bullet and booked a holiday to Thailand, Destination 2 put my mind at ease and cleared up any worries I had , The service he provided was second to none so efficient,quick and what I thought was going to be a painful experience was nothing of the sort , Would I recommend ...100% I would , Many thanks

Recently booked Porta Sani with an agent and he couldn't of been more helpful and accommodating. We also had to change our booking dates due to a medical issue and he went above and beyond to help us secure a new deal. Great service from the agent and will definitely be booking with D2 for our next holiday.

I recently booked a holiday to Barbados through D2 and had the pleasure of speaking to an agent to helped me organise all parts of my holiday. She was so helpful and easy to deal with. Will definitely ask to speak to her again next time we book.- Great member of the team !

He was great. He spent time outlining all the options for us and helped me to decide on best way forward. No bias and let me make my own decisions for our holiday booking. Very refreshing.

Nothing was too much trouble for the agent. She got me exactly the holiday I wanted. Would certainly use again

Customer service will not work with you for any adjustment were ruse and patronising. I thought there packages looked good after service appalling