I have booked a round trip Kelowna-Portugal with click2book for July 2022. They emailed me the next day stating that I have to call them back due to online fraud and protect the card holder (grammar and spelling mistakes). At this point I was really skeptical that this was a sham. When calling this company back there was no mention on the recordings of the company, website, ect as it was just random music. Finally got someone, told them that I was calling back and was rudely put back on hold. At this point my guard was fully up. So finally spoke with a guy. He looked through my booking and told me that one of my lengths of the trip (from Vancouver to Zurich, Switzerland) was no longer available at the economy price and I would have to upgrade/pay an additional $468.91. He kept assuring me that it was the best deal around as the prices were going up since I had booked the flight. He even guaranteed that I would not find another price cheaper for that route as they have “communicated” with the airline directly. I checked on their own website at that moment and it was still showing me the same price I had booked for. The usual “oh the prices fluctuate all of the time and that it takes time for the site to update”. He kept putting me on hold and then telling me to refresh the website over and over again where I kept telling him that it was still the same. Looked through other travel agencies and could see the prices were in fact bumped up around $50 to $100 but not the amount he was telling me. Back and forth we went and he kept trying to deceive me with constant lies so I told him to cancel my flight and refund my money. He said that they were unable to do this as the airlines had already red marked the different routes that I was to fly through and so it was “impossible” to do so. He screwed up where he stated that the money had not be charged yet and they needed authorization from me in order to be able to charge for the flights (don’t think he realized that he did at the time). Again he put me on hold and spoke to a “Supervisor” who stated that it was my first time booking through them that they would give me $100 off. Looked at different travel sites and I told him that if you can match the price that FlightHub was offering ($1440.67) then I would be in ... if not then I want to be refunded fully. He told me no and then he sent me an email for me to agree to voluntarily pay a $150 fee for cancelling the flight. The email even included a fake airline confirmation # to make it seem that it was all legit along with spelling mistakes. I told him that I was not going to send this to him as I did not agree with this and I wanted it cancelled/refunded. Eventually after the back and forth for some time he disconnected the call so I called my credit card company right away and locked my card. My credit card company has heard about this company as well from some people and its been an issue. I had his email address, as he was sending me different updated bookings, so I decided to give him multiple opportunities to make this issue right but, of course, no response. This is a classic bait and switch where they offer amazing prices to draw you in with a website that seems to be legit but after digging around you can see that it is just a front. I checked through the registry of the website and everything was redacted from who registered it, where, ect (legitimate websites/companies do not do this). I have filed the complaints with the Canadian Anti-Fraud division, BBB and numerous blogs, agencies. Reading through the “positive” feedback on sites, like this, most of them are fake reviews. Even the responses from the “Customer Service Department” are all the same 2-3 paragraphs used over and over again. DO NOT BOOK WITH THIS SITE and follow this rule moving forward ... If its too good to be true it probably is! P.S. I booked with FlightHub, paid an additional $100 and received my tickets within minutes!

using unfair and unethical ways to trap customers. Announcing low rates to attract them and once they pay the reservation fees you force them to pay another huge amount under fake reasons otherwise the money will be lost. I ended up paying 1075 CAD for a trip that costs 854CAD and on top of that I shortened my journey to pay less additional fees. their reservation agent was very rude and unprofessional. You trapped me this time, but I will do my level best to get my rights back to me and will not allow you to use these unethical ways to trap other customers.

Our travel assistant from click2book did a good job, indeed.